Hellopeter
Share Your Experience
LP
Leevashan P

1 reviews | Active since Feb 2017

09 Jun 2019, 12:34

Poor communication with customers

I was contacted on the 4 June 2019 for a contract, I was told it was provisionally approved and i should submit documents. I submitted my documents and have not heard anything back the service from mondo is extremely poor.

0
Replies (4)
Mondo
Mondo's reply10 Jun 2019, 08:05
Official
Good Day Leevashan,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply11 Jun 2019, 16:58
Official
Good Day Leevashan, 

Please note that we have attempted to contact you with regards to the above query however, we havent been successful.

Kindly advise what is the best possible time to contact you or please provide alternate contact details.
 Kind Regards, 

Mondo Team 
LP
Leevashan P's update12 Jun 2019, 10:08
Reviewer Update
Kimona Pillay has corresponded with me, apologised and took ownership of my query. thanks 
Mondo
Mondo's reply13 Jun 2019, 16:31
Official
Good Day Leevashan,

Please note that we have submitted a cancellation of the application as per your request.

Your query is now resolved.

We have also made arrangements to compensate you for the inconvenience caused to you.
 Kind Regards, 

Mondo Team