CB
Chezlynn B

1 reviews | Active since Nov 2021

14 Dec 2021, 14:15

Poor communication and service skills

This company isn't deserving of even half a star as they causing nothing but stress and frustration to paying customers, they very fast when it comes to deducting your money but they will literally make you beg for the device to be delivered I am having an ongoing order battle since the 25/10/2021 and I'm so sick of it...everytime you require feedback it has always got to be the customer who must run after them I think Naledi Khuzwayo has picked up the bulk of my emails since my first order and I must say her customer service skills suck. She shows no interest and gives you the bare minimum of information . I am waiting for delivery since the 8/10/2021 and still to this day get told it will be delivered, I then requested a waybill number and they have provided the incorrect number and Courier It still has no record of this waybill number . I'm so frustrated and disgusted in mondo and Courier It service and advise others to think wisely before makingthe decision to do business with both parties . it's sad that it had to boil down to me writing this review but I have been left with no other option to get assistance from these companies that have poor communication skills. Kind regards Very dissatisfied customer

0
Replies (4)
Mondo
Mondo's reply14 Dec 2021, 14:21
Official
Good day Chezlynn,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO161642
 
Regards,
 
The Mondo Team
CB
Chezlynn B's update14 Dec 2021, 14:30
Reviewer Update
Hi
Thank you for acknowledging this and I hope I will be contacted soon and not have to wait for weeks again
Mondo
Mondo's reply14 Dec 2021, 14:32
Official
Good day,

We do apologize for the inconvenience caused.

We will be in contact with you soon.

Regards,

The Mondo Team
Mondo
Mondo's reply31 Dec 2021, 10:43
Official
Hi Chezlynn,

Trust you are well.
 
We have found that you have received your Telkom delivery.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team