fK
fayyaaz K
1 reviews | Active since Oct 2014
26 Mar 2019, 16:14
Poor communication and service.
App**** for an mtn contract through mtn online, was contacted by mondo. I sent through documentation as requested, i've called both mondo and mtn and neither can assist.
This is unacceptable as I was told i'd have delivery between 3 and 5 working days. i haven't even received confirmation of receipt of documentation and its been over a week since the docs have been sent and even longer since the initial call.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
26 Mar 2019, 16:18Good Day Fayyaaz,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply26 Mar 2019, 16:18
Official
Good Day Fayyaaz,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
26 Mar 2019, 16:51Good Day Fayyaaz,
As discussed with our consultant, we have prioritized your query and will revert with feedback within 24 hours.
Please accept our sincere apologies for the inconvenience you have been caused thus far.
Kind Regards,
Mondo Team
As discussed with our consultant, we have prioritized your query and will revert with feedback within 24 hours.
Please accept our sincere apologies for the inconvenience you have been caused thus far.
Kind Regards,
Mondo Team
Mondo's reply26 Mar 2019, 16:51
Official
Good Day Fayyaaz,
As discussed with our consultant, we have prioritized your query and will revert with feedback within 24 hours.
Please accept our sincere apologies for the inconvenience you have been caused thus far.
Kind Regards,
Mondo Team
As discussed with our consultant, we have prioritized your query and will revert with feedback within 24 hours.
Please accept our sincere apologies for the inconvenience you have been caused thus far.
Kind Regards,
Mondo Team
fK
fayyaaz K's updateReviewer Update
27 Mar 2019, 12:57it is closing on the mentioned 24 hours and still haven't received any feedback.
fK
fayyaaz K's update27 Mar 2019, 12:57
Reviewer Update
it is closing on the mentioned 24 hours and still haven't received any feedback.
Mondo's replyOfficial
27 Mar 2019, 14:52Good Day Fayyaaz,
As discussed with our consultant, we have escalated this matter to the network service provider and advised them to place priority on the request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have escalated this matter to the network service provider and advised them to place priority on the request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply27 Mar 2019, 14:52
Official
Good Day Fayyaaz,
As discussed with our consultant, we have escalated this matter to the network service provider and advised them to place priority on the request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have escalated this matter to the network service provider and advised them to place priority on the request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
fK
fayyaaz K's updateReviewer Update
28 Mar 2019, 13:49Still no progress on this, and no updates.
fK
fayyaaz K's update28 Mar 2019, 13:49
Reviewer Update
Still no progress on this, and no updates.
Mondo's replyOfficial
28 Mar 2019, 16:43Good Day Fayyaaz,
Kindly note that we have attempted contacting you with regards to your query however we have been unsuccessful.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to your query however we have been unsuccessful.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply28 Mar 2019, 16:43
Official
Good Day Fayyaaz,
Kindly note that we have attempted contacting you with regards to your query however we have been unsuccessful.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to your query however we have been unsuccessful.
Please advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
02 Apr 2019, 09:28Good Day Fayyaaz,
As discussed with Kimona, you have been to the MTN store and picked up your device.
For the inconvenience caused to you, we will arrange for you to be compensated.
Kind Regards,
Mondo Team
As discussed with Kimona, you have been to the MTN store and picked up your device.
For the inconvenience caused to you, we will arrange for you to be compensated.
Kind Regards,
Mondo Team
Mondo's reply02 Apr 2019, 09:28
Official
Good Day Fayyaaz,
As discussed with Kimona, you have been to the MTN store and picked up your device.
For the inconvenience caused to you, we will arrange for you to be compensated.
Kind Regards,
Mondo Team
As discussed with Kimona, you have been to the MTN store and picked up your device.
For the inconvenience caused to you, we will arrange for you to be compensated.
Kind Regards,
Mondo Team
Mondo's replyOfficial
11 Apr 2019, 14:47Good Day Fayyaaz,
As per your communication with Kimona, you have been successfully reimbursed for the inconvenience caused to you.
Thank you once again for allowing us to look into this matter.
We value your feedback.
All the best!
Kind Regards,
Mondo Team
As per your communication with Kimona, you have been successfully reimbursed for the inconvenience caused to you.
Thank you once again for allowing us to look into this matter.
We value your feedback.
All the best!
Kind Regards,
Mondo Team
Mondo's reply11 Apr 2019, 14:47
Official
Good Day Fayyaaz,
As per your communication with Kimona, you have been successfully reimbursed for the inconvenience caused to you.
Thank you once again for allowing us to look into this matter.
We value your feedback.
All the best!
Kind Regards,
Mondo Team
As per your communication with Kimona, you have been successfully reimbursed for the inconvenience caused to you.
Thank you once again for allowing us to look into this matter.
We value your feedback.
All the best!
Kind Regards,
Mondo Team