SJ
Shannen J
1 reviews | Active since Feb 2021
07 Oct 2022, 19:41
Poor communication
I ordered a device on Tuesday and haven’t heard any feedback from the Mondo team. I’m not sure what the delay is but it would be great if they keep customers informed
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Oct 2022, 08:16Good day Shannen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team will be in contact with you during business hours.
Your Case Number is: RCO283378
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team will be in contact with you during business hours.
Your Case Number is: RCO283378
Regards,
The Mondo Team
Mondo's reply08 Oct 2022, 08:16
Official
Good day Shannen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team will be in contact with you during business hours.
Your Case Number is: RCO283378
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team will be in contact with you during business hours.
Your Case Number is: RCO283378
Regards,
The Mondo Team
SJ
Shannen J's updateReviewer Update
10 Oct 2022, 11:07I still haven’t received a call from a Mondo representative. I contacted MT who then told me to contact the courier, DSV. DSV confirmed that they don’t have the parcel and nothing was sent by Mondo and MTN.
I think I am going to cancel this contract as I have received nothing and none of the parties want to help me
I think I am going to cancel this contract as I have received nothing and none of the parties want to help me
SJ
Shannen J's update10 Oct 2022, 11:07
Reviewer Update
I still haven’t received a call from a Mondo representative. I contacted MT who then told me to contact the courier, DSV. DSV confirmed that they don’t have the parcel and nothing was sent by Mondo and MTN.
I think I am going to cancel this contract as I have received nothing and none of the parties want to help me
I think I am going to cancel this contract as I have received nothing and none of the parties want to help me
Mondo's replyOfficial
20 Oct 2022, 09:47Hi Shannen,
Trust you are well.
Please note that your recent MTN application was cancelled, as requested.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application was cancelled, as requested.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply20 Oct 2022, 09:47
Official
Hi Shannen,
Trust you are well.
Please note that your recent MTN application was cancelled, as requested.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application was cancelled, as requested.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team