Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
13 Feb 2023, 13:45Good day Khwezi,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347575
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347575
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 13:45
Official
Good day Khwezi,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347575
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO347575
Regards,
The Mondo Team
Mondo's replyOfficial
14 Feb 2023, 16:26Hi Khwezi,
Trust you are well.
Thank you for taking my call.
As discussed, please note that we have logged an internal investigation for the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you and will advise the way forward.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that we have logged an internal investigation for the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you and will advise the way forward.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply14 Feb 2023, 16:26
Official
Hi Khwezi,
Trust you are well.
Thank you for taking my call.
As discussed, please note that we have logged an internal investigation for the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you and will advise the way forward.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that we have logged an internal investigation for the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you and will advise the way forward.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Feb 2023, 11:43Hi Khwezi,
Trust you are well.
Please note that your Telkom dispute has been deemed Valid (in your favor).
Due to the above, kindly note that the deal that was sold to you does not exist, therefore, we will be able to submit a collection and cancellation of the order.
You may send your collection address details to ***.
Alternatively, you may contact us on *** for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom dispute has been deemed Valid (in your favor).
Due to the above, kindly note that the deal that was sold to you does not exist, therefore, we will be able to submit a collection and cancellation of the order.
You may send your collection address details to ***.
Alternatively, you may contact us on *** for further assistance.
Regards,
The Mondo Team
Mondo's reply27 Feb 2023, 11:43
Official
Hi Khwezi,
Trust you are well.
Please note that your Telkom dispute has been deemed Valid (in your favor).
Due to the above, kindly note that the deal that was sold to you does not exist, therefore, we will be able to submit a collection and cancellation of the order.
You may send your collection address details to ***.
Alternatively, you may contact us on *** for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom dispute has been deemed Valid (in your favor).
Due to the above, kindly note that the deal that was sold to you does not exist, therefore, we will be able to submit a collection and cancellation of the order.
You may send your collection address details to ***.
Alternatively, you may contact us on *** for further assistance.
Regards,
The Mondo Team