Poor Communication

Although the agents are very friendly no one knows what’s going on with my query.

On the 7th of Jan I spoke to an agent who helped with a contract deal, everything went well and she let me know that my device would be delivered in 7-10 days. I waited for days and heard nothing back. I’ve talked to about 4 different agents and they tell me different stories. One said there was no stock. One called to get my delivery address because the device was being delivered the next day. One said that my application was still being processed. My problem is that no one can give me a clear answer. Communication is horrible. It’s the 20th of Feb and nothing has been done.