AN
Agracia N
1 reviews | Active since Mar 2018
26 Oct 2021, 12:31
Poor communication
The lack of communication and clarity from Mtn is really depressing. Ordered a phone app**** for a phone two weeks back and no reaponse, had to call time and time again. Finally application got processed and approved 21 oct and they sai delivery will be made within 3-5 working days... called yesterday and they said the phones were out of stock. They then saod delivery will be 5-10 working days and the delivery guys will contact you to date no contact from DSV
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
26 Oct 2021, 12:41Hi Agracia,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146386
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146386
Regards,
The Mondo Team
Mondo's reply26 Oct 2021, 12:41
Official
Hi Agracia,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146386
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO146386
Regards,
The Mondo Team
Mondo's replyOfficial
05 Nov 2021, 10:57Good day,
Trust you are well.
Please note that as per our records, your recent order has been cancelled.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, your recent order has been cancelled.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply05 Nov 2021, 10:57
Official
Good day,
Trust you are well.
Please note that as per our records, your recent order has been cancelled.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, your recent order has been cancelled.
Your query will now be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team