poor aftersales service

<p>Ref 1946 - this query has been in effect from 22 May and to date has not been resolved. No one returns your calls and every person that I speak to says that he / she will escalate the issue. My account was debited in May without my authorisation and again in June and to get your money refunded to you is a nightmare. Today I have made yet another call to Mondo and have spoken to Nivashan Maduray who has promised to be in contact with me regularly until the issue is resolved. Only time will tell!!!!!!!!!!!</p>