Poor after sale support from Rewardsco(Mondo)

Firstly I was spammed endlessly by the Rewardsco contact centre before I finally took the call from this hard sell no follow through organisation

I spoke to a Roxanne Moonsamy at the contact centre offering me an uograde on my pre-existing mtn contract that is in a rol***** month to month

She told me she woud mail my new contract which NEVER ARRIVED

I called to query and spoke to someone called Thandawani (ref number ********** 50) who then informed me that the contract would accompany the new sim that would be delivered to me on October 1 and that the courier company that they use woud call me first

i was gven to understand that I would receive my sim card by the 2nd of October

6 days later i have nothing - no calls no delivery of my new sim - NOTHING

Strangely though I am already on my "upgraded" contract with my old sim

I called AGAIN and was adivised by a Noxolo Mngadi that if the package arrives that I must simply reject it and that Mondo will send an upgrade reversal notification to MTN

Noxolo Mngadi was supposed to call me back. I am still waiting.

I am out of the country from 14th October

I expect that this will be resolved way before that but truth to tell I am not holding my breath