KR
Kutama R
1 reviews | Active since Feb 2022
27 Jun 2022, 11:41
Poor adminsistration of contract
I approved a telkom contract on 2 June 2022. I've had to follow up a few times to see what is happening and I realise if I didn't follow up they would not have known nothing has happened - not sure how I fell through the process but I did and then service has still been substandard to remedy the issue. I'm regretting going forward with them now.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
27 Jun 2022, 11:50Good day Kutama,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO243812
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO243812
Regards,
The Mondo Team
Mondo's reply27 Jun 2022, 11:50
Official
Good day Kutama,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO243812
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO243812
Regards,
The Mondo Team
Mondo's replyOfficial
04 Jul 2022, 10:08Hi Kutama,
Trust you are well.
Please note that your recent Telkom order has been canceled, due to an unsuccessful delivery.
You may reapply for a deal online or at a Telkom store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Telkom order has been canceled, due to an unsuccessful delivery.
You may reapply for a deal online or at a Telkom store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply04 Jul 2022, 10:08
Official
Hi Kutama,
Trust you are well.
Please note that your recent Telkom order has been canceled, due to an unsuccessful delivery.
You may reapply for a deal online or at a Telkom store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Telkom order has been canceled, due to an unsuccessful delivery.
You may reapply for a deal online or at a Telkom store.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team