TH
Thembeni H
1 reviews | Active since Apr 2023
24 Apr 2023, 09:27
Pocket wifi instead of LTE
I still have the wrong order that was delivered to my house, no suitable solution for me, instead I receive sms notification of when money will be debited from my account. I'm disappointed with the overall experience.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
24 Apr 2023, 09:29Good day Thembeni,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Your Case Number is: RCO376966
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Your Case Number is: RCO376966
Regards,
The Mondo Team
Mondo's reply24 Apr 2023, 09:29
Official
Good day Thembeni,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Your Case Number is: RCO376966
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Your Case Number is: RCO376966
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2023, 11:24Hi Thembeni,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply31 May 2023, 11:24
Official
Hi Thembeni,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team