Please resolve this asap

In January I was contacted by Mondo, thinking it was MTN, was told by consultant that because I was a loyal customer I was chosen to be rewarded with a Mecer laptop and that my current contracts would be reduced by 50-70% on the monthly amount.

Received the laptop and only noticed later that I was billed and additional amount on my account for the laptop.

Logged a complain Ref no: RCO378531. Got a call couple days later saying the dispute I logged was resolved in my favor and that the cancelation department will phone me in 1-2 days. Ref no: RCO380561. Still no call received and yesterday I received this sms: Rewardsco Update: Hi Jeanette Tania, your cancellation request is pending. An update will be provided within 2 to 9 working days. Thank you.

My MTN account has been suspended as its in arrears as I only paid the amount I use to pay on my account as I thought it was more than what I needed to pay. MTN can only open my line when this cancelation is done and credit is passed on my account. I can't wait another 9 days for this issue to be resolved because of lies I was told by Mondo's consultant. I can't use my phone at all and my credit rating is being impacted negatively by all of this.