PLEASE MONDO AND MTN RESOLVE THIS THING

Hi Peter On the 27th of July 2022 I got a call from an mtn consultant offering me Macer laptop with 20gb for R129.00 and I again asked the consultant if he was sure about the deal. Then on the 1st of August 2022 I got a debit order request through debi-check from my bank to the amount of R600,00 and I declined the order as I have never agreed to that thing. And I engaged them about this, and they said it was not going to take that amount, but I was suspicious, and they said they will come back to me. On the 2nd of August 2022 I sent them message on twitter that I won't accept the parcel. Still was not helped. Then on the 3rd of August got an SMS confirming that a package will be coming to me. I called their customer care as we had network on the day. I then asked them to check for me the price which I am going to pay and they said I must call Sales team on *** of which the number was not working. I went back to Twitter and told them that the number is not working. Then they escalated my request to sales team to contact me. A consultant called me and explained everything about the debicheck that it was not going to take that R600,00 but they said they will come back to do the debicheck again and it never happened. On the 5th of August 2022 I called and asked for paperwork of my contract and also sent them an email so that I can open the package and they did not give. The reference number is 1146d73f-59b3-4c99-b9b7-3a9eca996e08. On the 6th they sent me a subscriber agreement which had no amount to pay monthly. I asked the Twitter guy and he said it's going to be R429,00 per month. And I then told him that's not what I agreed upon with the consultant. I then told them that they must organize a courier to come and collect their parcel. And they said if I want to cancel, I must take the package to the nearest MTN store which I did on a Monday the 8th of August. This is their media ***.

I went to mtn store at Limpopo mall, and they refused to take the parcel. I sent them the message about my ordeal then they said I must contact *** or call ***. I called the number but with no luck. Went back to twitter and they said am I cancelling I said YES. I then went to another store in Polokwane on the same 8th where I was told that their courier booking is offline, and I can leave the parcel as they will continue trying and I took the consultant's contact numbers. On the 12th of August the Mondo people called and asked that they are sending the DSV courier guys to my place to collect and I told them that where the parcel is. Then the DSV guys called, and I told him where the mtn store is. He then went there and took the picture of the parcel that was wrapped and gave me the tracking number which is M777WR136A***CO which I also send the twitter guys the collection form from DSV. The Rewardsco then on the 13th of August sent me this message "Hi Frans, your cancellation request is pending. An update will be provided within 2 to 9 working days". And I never received anything. Then boom on Saturday the 12th of November 2022 I got a message on experian which I use to check my credit scores. The message was that I owe mtn two months of unpaid money R947.00 as balance and overdue balance of R518,00. I then contacted the twitter people, and they told me that I owe them that money because I took an mtn choice 8gb data contract which was activated on the 4th of August 2022 with the monthly installment of R429,00. Then they gave me this numbers to call the Rewardsco/ Mondo sales team *** or ***. Then they said that they have submitted my query to sales team with reference number 22HKHOP and must allow 72 hours for the matter to be attended to which was on Saturday 12th. Monday, I sent may emails to both Mondo and mtn still getting same replies that " Please note that we are awaiting feedback from the sales. Alternatively, you may follow up with sales directly at ***. I could not get to them because of mtn network problems experiencing in our area. My number is ***. Help because I dont want to get into bad books of credit bureaus.

Makgalo Frans