Hellopeter
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MM
Mohamed M

1 reviews | Active since Dec 2020

18 Jan 2021, 13:56

Please help

Refer to my Dec 9 and 21st review

Sent me incorrect contract, being charged for it, still waiting for it to be fixed. Despite speaking to half a dozen people and back an forth on hellopeter, no progress.

0
Replies (6)
Mondo
Mondo's reply18 Jan 2021, 13:58
Official
Good day Mohamed,

We have received your query. Kindly note that one of our dedicated consultants will be in contact with you shortly. Regards, The Mondo Team
Mondo
Mondo's reply19 Jan 2021, 10:32
Official
Good day Mohamed, 
Kindly note that MTN is currently handling this issue. 

They have advised that their team is working around the clock to resolved this matter.

We will revert with feedback.

Regards 

The Mondo Team
MM
Mohamed M's update20 Jan 2021, 13:32
Reviewer Update
Thank you for your assistance
Much appreciated
Mondo
Mondo's reply20 Jan 2021, 16:08
Official
Good day Mohamed, 
You have confirmed that you are receiving your data allocation.

Your query is now resolved and will be closed.

Kindly contact MTN with regards to your billing query on 083135.

Should you have any further queries please feel free to call or email us.

Regards 

The Mondo Team
MM
Mohamed M's update20 Jan 2021, 19:06
Reviewer Update
Thank you for all the help as well as keeping me updated throughout the process.
Kim and the team did a praiseworthy job.
Took abit long but it's done.
Thank you
Mondo
Mondo's reply21 Jan 2021, 15:05
Official
Good day Mohamed, 
Thanks for trusting in Mondo to resolve this!

Regards 

The Mondo Team