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Bianca R

1 reviews | Active since Aug 2021

17 Aug 2021, 10:08

Please help.

Please sort out ASAP. Been waiting for a month for double packaged deal. P smart phones 2021. Been 16 days no activation yet. Been complaining on Facebook. Whatsapp, Facebook messenger, email, phoned multiple times can't get through. On track my application it said can't find. No one to get hold of to sort this out. ***

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Replies (5)
Mondo
Mondo's reply17 Aug 2021, 10:11
Official
Hi  Bianca,
 
Thank you for taking the time to write to us about your Telkom Activation Query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO131004
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply17 Aug 2021, 10:19
Official
Hi Bianca,
 
 Trust you are well.
 
 Please note that a request for an urgent activation has been escalated to the relevant department.
 
 Once activation is done, we will advise you accordingly.
 
 We do apologize for the delay and inconvenience caused.
 
 Regards,
 The Mondo Team
Mondo
Mondo's reply17 Aug 2021, 15:00
Official
Hi Bianca,

Trust you are well.

As discussed with Nicole, please note that your Telkom activation has been done.

Thank you for allowing us to look into your query.

Your query will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team
BR
Bianca R's update17 Aug 2021, 16:08
Reviewer Update
Thank you Nicole for the speedy service sorting it out so quickly. Appreciate it
Mondo
Mondo's reply17 Aug 2021, 16:15
Official
Hi Bianca,

Trust you are well.

You are most welcome.

We really value your feedback from the service which you received from Nicole.

Regards,
The Mondo Team