KM
Kgothatso M
1 reviews | Active since Sept 2021
28 Sept 2021, 07:29
Please help
I app**** for a cellphone on the 18th of Aug 2021,even now I haven't received it yet they are debiting from my Acc and when I call I get a machine and I can't get to the consultants. I have been sending messages for them to cancel contract to no luck till today. I searched their tracking link it doesn't even show anything under my husband's ID yet it hasn't been delivered and they deduct money.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
28 Sept 2021, 08:20Hi Kgothatso,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139031
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139031
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 08:20
Official
Hi Kgothatso,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139031
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139031
Regards,
The Mondo Team
KM
Kgothatso M's updateReviewer Update
28 Sept 2021, 09:38How long will that be can you estimate in hours cause am tired and feed up now.
KM
Kgothatso M's update28 Sept 2021, 09:38
Reviewer Update
How long will that be can you estimate in hours cause am tired and feed up now.
Mondo's replyOfficial
28 Sept 2021, 10:30Hi Kgothatso,
Trust you are well.
Please note that the account holder has been contacted and assisted.
Regards,
The Mondo Team
Trust you are well.
Please note that the account holder has been contacted and assisted.
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 10:30
Official
Hi Kgothatso,
Trust you are well.
Please note that the account holder has been contacted and assisted.
Regards,
The Mondo Team
Trust you are well.
Please note that the account holder has been contacted and assisted.
Regards,
The Mondo Team