qM
queen M
1 reviews | Active since Jun 2015
01 Sept 2021, 05:32
Please hang up when Mondo calls you
Mondo is a company run by *********. Please be warned if anyone calls you from Mondo, drop the phone. A consultant by the name of Lezain convinced me that he was going to help me but he never did.
They delivered a defective device Mecer Guru in June to this date they have not collected it and their partner in crime mtn has deducted money from my account.
Hang up when Mondo calls Please
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
01 Sept 2021, 08:40 Hi Queen,
Thank you for taking the time to write to us about your MTN collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129920
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129920
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 08:40
Official
Hi Queen,
Thank you for taking the time to write to us about your MTN collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129920
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129920
Regards,
The Mondo Team
qM
queen M's updateReviewer Update
01 Sept 2021, 09:39This is a fat lie
qM
queen M's update01 Sept 2021, 09:39
Reviewer Update
This is a fat lie
Mondo's replyOfficial
01 Sept 2021, 11:15Hi Queen,
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been sent to DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery and we will keep you updated.
We do apologize for the delay caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been sent to DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery and we will keep you updated.
We do apologize for the delay caused.
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 11:15
Official
Hi Queen,
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been sent to DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery and we will keep you updated.
We do apologize for the delay caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent collection has been sent to DSV couriers.
DSV will be in contact with you in order to set an appointment for delivery and we will keep you updated.
We do apologize for the delay caused.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2021, 09:35Hi Queen,
Trust you are well.
As per your telephonic discussion with Nicole, we found that DSV collected the device yesterday.
A follow up will be made to the warehouse team and once we receive a return reference number (RMA number), we will escalate for a cancellation.
We will keep you informed of the progress.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, we found that DSV collected the device yesterday.
A follow up will be made to the warehouse team and once we receive a return reference number (RMA number), we will escalate for a cancellation.
We will keep you informed of the progress.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 09:35
Official
Hi Queen,
Trust you are well.
As per your telephonic discussion with Nicole, we found that DSV collected the device yesterday.
A follow up will be made to the warehouse team and once we receive a return reference number (RMA number), we will escalate for a cancellation.
We will keep you informed of the progress.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, we found that DSV collected the device yesterday.
A follow up will be made to the warehouse team and once we receive a return reference number (RMA number), we will escalate for a cancellation.
We will keep you informed of the progress.
Regards,
The Mondo Team