MB
Marcel B
1 reviews | Active since Jul 2017
24 Aug 2022, 16:16
Please dump DSV couriers!
I am very frustrated with the couriers you guys use - DSV. They refuse to deliver my package even though Mondo has requested for it to be delivered several times now. I honestly don't know what to do anymore.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
24 Aug 2022, 16:50Hi Marcel, Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO264066 Regards, The Mondo Team
Best regards,
Mondo's reply24 Aug 2022, 16:50
Official
Hi Marcel, Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO264066 Regards, The Mondo Team
Best regards,
Mondo's replyOfficial
25 Aug 2022, 15:28Hi Marcel,
Trust you are well.
Please note that we have re-escalated an urgent delivery to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have re-escalated an urgent delivery to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Aug 2022, 15:28
Official
Hi Marcel,
Trust you are well.
Please note that we have re-escalated an urgent delivery to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have re-escalated an urgent delivery to DSV couriers.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
03 Sept 2022, 13:38Hi Marcel,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Best regards,
Mondo's reply03 Sept 2022, 13:38
Official
Hi Marcel,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely weekend.
Regards,
The Mondo Team
Best regards,