SN
Sanele N

1 reviews | Active since Oct 2022

17 Oct 2022, 17:59

Please close the orders on time.

Mondeo is a good company that assist customers to access products. My overall experience so far is okay. They just need to make sure that every customer that use their service is serviced completely. In my case i have to wait six days to get access internet for my product i signed up for after i revieved from mtn because they did not close the order. As a result mtn could not connect me because my order on their side shows pending status. So im not happy about that. Please try and improve the concentration on each order you deal with and make sure everything is done accordingly. Imagine if i didn't call to check thats mean my order will still be showing pending and nothing is done about it. Please improve on that. Sanele Nxumalo

0
Replies (2)
Mondo
Mondo's reply17 Oct 2022, 18:59
Official
Hi,

 Thank you for taking the time to write to us about your MTN query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. 

We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO287409

Regards, 

The Mondo Team

Best regards,

Mondo
Mondo's reply19 Dec 2022, 10:42
Official
Hi Sanele,

Trust you are well.

We have found that you have received your MTN delivery.

Due to the above, your query will now be closed.

Thank you for allowing us to look into your query.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day.

Regards,

The Mondo Team

Best regards,