Please clear my name with credit bereau

I was dealing with kimona Pillay on a ***** case, whereby two devices were taken out in my name which I did not know of. I went back and fourth trying to clear my name until this lady sent me an email stating this matter has been resolved and the amount which was said I owe was credited.. Mind you the amount was 10k now not so long ago I went to my bank for finance as it's the beginning of new year and one needed to register at school only to find I don't even qualify not even for a cent thanks to Mondo for creating a debt in my name which is now with credit bereau and the lord knows for how long should I wait until I am off. Now my concern is that for the whole year I will be behind in my studies and the company is not even interested as this lady kimona is not even responding to my mails so they can sort this matter as promised. My whole life's on hold yet business it's business as usual for them.