1 reviews | Active since May 2016

13 Nov 2018, 15:38

****ed!!

I’m so ****ed I was misled by the sales agent telling selling me a mobile router deal for 17gigs to my surprise I get a ****** home router with 5gigs I was told to take the package to MTN and get a reference Number so I took the whole thing back to MTN and I was told that that it would take 30 days to cancel meaning I was gna be billed for something I don’t want!!!and today after 3 days I call and I’m told there’s nothing not the system!!

0
Replies (3)
Mondo
Mondo's reply13 Nov 2018, 15:46
Official
Good Day Lerato,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly.

Kind Regards, 

Mondo Team 

Best regards,

Mondo
Mondo's reply14 Dec 2018, 17:42
Official
Good Day Lerato, 

Kindly note that we have escalated your query to higher management to be resolved.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply22 Jan 2019, 11:30
Official
Good Day Lerato, 

As per your conversation with Kimona, your contract has been successfully cancelled and you have been credited.

Should you have any further queries please feel free to contact us on ***.

Kind Regards,

Mondo Team

Best regards,