HK
Huda K
1 reviews | Active since Nov 2022
11 Nov 2022, 11:50
Phone upgrade
Hi, agent Sachin helped me and I was extremely happy with his help n assistance. He was very good and kind as to go the extra mile for me. However my problem is still not resolved. I'm dealing with a David now and waiting on him to Call me back hoping he would be able to assist and sort my problem out. Something that should have been an easy process and a quick and easy thing has now become a major problem even so much so that the MTN team guy Kamogelo told me to go to Home Affairs to have my fingerprints updated because my fingerprint has failed on their machine. How does one prove that you are you if all your info shows this but the fingerprint fails and its not the first time it happens. It happened to others as well it was told to me by the courier guy. A big frustration 😤 and I'm so not happy about this trouble I'm getting from MTN and their biometric new system that keeps failing.
Upset client.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
11 Nov 2022, 12:05Hi Huda,
Thank you for posting a compliment on the services you received from Sachin.
We do apologize for the inconvenience caused regarding your query. We will have your query sent to the above agent to get in touch with you.
Have a great day.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Sachin.
We do apologize for the inconvenience caused regarding your query. We will have your query sent to the above agent to get in touch with you.
Have a great day.
Regards,
The Mondo Team
Mondo's reply11 Nov 2022, 12:05
Official
Hi Huda,
Thank you for posting a compliment on the services you received from Sachin.
We do apologize for the inconvenience caused regarding your query. We will have your query sent to the above agent to get in touch with you.
Have a great day.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Sachin.
We do apologize for the inconvenience caused regarding your query. We will have your query sent to the above agent to get in touch with you.
Have a great day.
Regards,
The Mondo Team
HK
Huda K's updateReviewer Update
11 Nov 2022, 13:57Hi Mondo,
Sachin was amazing with assisting me yes i do appreciate his help.
My main problem now is with MTN and their service I am getting with regards to my upgrade and receiving my package from the courier DSV. Online is something that was implemented to make life easier for us your client. How does an MTN agent advice you the customer to go to Home Affairs and update your fingerprint in order for you to get your package from the courier because MTN only has a biometric system? This really upset me because "MTN" is supposed to help and please your customer. How does it work now then? MTN service disappointed me today really. I've never complained about this service provider as I am a loyal customer and client, but this just does not sit right with me. I feel that MTN is not making enough effort to please their customer and also doing their best to make the client happy. A sale is made and when problems arise, there's nothing they can do. how does an agent advice you to cancel your upgrade n redo it. no sense in that if the biometric system failed the first time, how would it work the second time after redoing the upgrade again I ask? I need this problem to be resolved please, all I wanted was my upgrade to go smoothly.
Many thanks,
Huda
Sachin was amazing with assisting me yes i do appreciate his help.
My main problem now is with MTN and their service I am getting with regards to my upgrade and receiving my package from the courier DSV. Online is something that was implemented to make life easier for us your client. How does an MTN agent advice you the customer to go to Home Affairs and update your fingerprint in order for you to get your package from the courier because MTN only has a biometric system? This really upset me because "MTN" is supposed to help and please your customer. How does it work now then? MTN service disappointed me today really. I've never complained about this service provider as I am a loyal customer and client, but this just does not sit right with me. I feel that MTN is not making enough effort to please their customer and also doing their best to make the client happy. A sale is made and when problems arise, there's nothing they can do. how does an agent advice you to cancel your upgrade n redo it. no sense in that if the biometric system failed the first time, how would it work the second time after redoing the upgrade again I ask? I need this problem to be resolved please, all I wanted was my upgrade to go smoothly.
Many thanks,
Huda
HK
Huda K's update11 Nov 2022, 13:57
Reviewer Update
Hi Mondo,
Sachin was amazing with assisting me yes i do appreciate his help.
My main problem now is with MTN and their service I am getting with regards to my upgrade and receiving my package from the courier DSV. Online is something that was implemented to make life easier for us your client. How does an MTN agent advice you the customer to go to Home Affairs and update your fingerprint in order for you to get your package from the courier because MTN only has a biometric system? This really upset me because "MTN" is supposed to help and please your customer. How does it work now then? MTN service disappointed me today really. I've never complained about this service provider as I am a loyal customer and client, but this just does not sit right with me. I feel that MTN is not making enough effort to please their customer and also doing their best to make the client happy. A sale is made and when problems arise, there's nothing they can do. how does an agent advice you to cancel your upgrade n redo it. no sense in that if the biometric system failed the first time, how would it work the second time after redoing the upgrade again I ask? I need this problem to be resolved please, all I wanted was my upgrade to go smoothly.
Many thanks,
Huda
Sachin was amazing with assisting me yes i do appreciate his help.
My main problem now is with MTN and their service I am getting with regards to my upgrade and receiving my package from the courier DSV. Online is something that was implemented to make life easier for us your client. How does an MTN agent advice you the customer to go to Home Affairs and update your fingerprint in order for you to get your package from the courier because MTN only has a biometric system? This really upset me because "MTN" is supposed to help and please your customer. How does it work now then? MTN service disappointed me today really. I've never complained about this service provider as I am a loyal customer and client, but this just does not sit right with me. I feel that MTN is not making enough effort to please their customer and also doing their best to make the client happy. A sale is made and when problems arise, there's nothing they can do. how does an agent advice you to cancel your upgrade n redo it. no sense in that if the biometric system failed the first time, how would it work the second time after redoing the upgrade again I ask? I need this problem to be resolved please, all I wanted was my upgrade to go smoothly.
Many thanks,
Huda
Mondo's replyOfficial
17 Nov 2022, 11:15Hi Huda,
Trust you are well.
As discussed with our team, earlier this week, please note that a request has been sent to DSV couriers to return the order to the warehouse.
Once the order is returned, your application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with our team, earlier this week, please note that a request has been sent to DSV couriers to return the order to the warehouse.
Once the order is returned, your application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 11:15
Official
Hi Huda,
Trust you are well.
As discussed with our team, earlier this week, please note that a request has been sent to DSV couriers to return the order to the warehouse.
Once the order is returned, your application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with our team, earlier this week, please note that a request has been sent to DSV couriers to return the order to the warehouse.
Once the order is returned, your application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Nov 2022, 11:51Hi Huda,
Trust you are well.
Please note that your recent MTN application has been cancelled.
Due to the above, your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled.
Due to the above, your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 11:51
Official
Hi Huda,
Trust you are well.
Please note that your recent MTN application has been cancelled.
Due to the above, your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled.
Due to the above, your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team