DS
Dewald S
1 reviews | Active since Jul 2022
18 Jul 2022, 13:01
Phone ********
These people make fools of people and the ***** your money and do t give you what you have ordered ************ my name is dewald smit and I am not a happy customer ill be at the mtn shop on Friday returning my phones and Sim cards because I will not be **** to over the phone and no one not mtn nor mondo can resolve my complaint
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
18 Jul 2022, 13:16Hi Dewald ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO250636
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO250636
Regards,
The Mondo Team
Best regards,
Mondo's reply18 Jul 2022, 13:16
Official
Hi Dewald ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO250636
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO250636
Regards,
The Mondo Team
Best regards,
DS
Dewald S's updateReviewer Update
18 Jul 2022, 13:20Well that would be a first because I have been on the phone for the last two weeks and no one can help me you have till the end of tommorow because I think two week you guys could have resolve this already
DS
Dewald S's update18 Jul 2022, 13:20
Reviewer Update
Well that would be a first because I have been on the phone for the last two weeks and no one can help me you have till the end of tommorow because I think two week you guys could have resolve this already
Mondo's replyOfficial
18 Jul 2022, 13:26Hi Dewald ,
We will be sure to get a consultant to get back to you.
Regards,
The Mondo Team
We will be sure to get a consultant to get back to you.
Regards,
The Mondo Team
Best regards,
Mondo's reply18 Jul 2022, 13:26
Official
Hi Dewald ,
We will be sure to get a consultant to get back to you.
Regards,
The Mondo Team
We will be sure to get a consultant to get back to you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Jul 2022, 13:13 Hi Dewald,
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Best regards,
Mondo's reply20 Jul 2022, 13:13
Official
Hi Dewald,
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Best regards,
Mondo's replyOfficial
20 Jul 2022, 13:14Hi Dewald,
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Best regards,
Mondo's reply20 Jul 2022, 13:14
Official
Hi Dewald,
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion earlier today, please note that even though the upgrade dispute for *** was deemed invalid. I have logged a reassessment for the calls to be reassessed. Feedback for this will be provided to your by COB today or tomorrow morning.
Please see below orders that were recently processed for you.
MTN ACTIVE CONTRACTS
SALE DATE | ORDER NUMBER | ORDER TYPE | NUMBER | PACKAGE | DEVICE | SUBSCRIPTION | COMPANY
26/5/2022 11:24:50 AM | *** | Upgrade | *** | MTN Mega Talk XS - 24 Months | Samsung_A32 Black | R299 | Mondo MTN
8/6/2022 10:37 AM | *** | Upgrade | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Black | R339 | MTN
8/6/2022 10:58:15 AM
| *** | New Activation | *** | MTN Mega Gigs XS - 36 Months | Samsung Galaxy A53 5G Blue | R339 | MTN
| Total Subs. R977 |
Below is a breakdown of your monthly benefits;
There is no night data.
PACKAGE | BENEFITS | CONTRACT DURATION
Minutes (MTN-MTN) | ALL Network Mins. | Anytime Data | Streaming Data | Social Data
MTN Mega Talk XS | 50 Minutes | 50 Minutes | 250 MB | 0 | 250 MB | 24 months
MTN Mega Gigs XS | 0 | 25 Minutes | 1 GB | 500 MB | 500 MB | 36 Months
N.B - Social & Streaming data can only be used for the below.
N.B | Social Data | WhatsApp, Facebook, Instagram, YouTube & Twitter
Streaming Data | Showmax & DStv
Kindly note that the reason why your bill is higher than the total subscription is due to a pro-rata charge. You may refer to the attached invoices, as these invoices give you a breakdown of your bill/charges.
Thank you for allowing us to look into your query.
Have a lovely day further.
Kind Regards,
The Mondo Team - Nicole
Best regards,
Mondo's replyOfficial
21 Jul 2022, 16:35 Hi Dewald,
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Best regards,
Mondo's reply21 Jul 2022, 16:35
Official
Hi Dewald,
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Best regards,
Mondo's replyOfficial
21 Jul 2022, 16:35 Hi Dewald,
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Best regards,
Mondo's reply21 Jul 2022, 16:35
Official
Hi Dewald,
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Trust you are well.
As per our discussion, please note that I have listened to the sale call recording and as per the call recording there was no mention that you will be receiving 80GB & 1000/4000 minutes on ***.
Should you be unhappy with the data & minute allocation on *** or any other number, you can request a migration from MTN.
A migration is a change in package, your subscription will increase and this migration will not affect your contract term.
You can contact the MTN migrations team on 083808 or alternatively, you may contact the MTN customer care line on 083135.
If you have any questions regarding this, you may respond to this email and I will clarify further.
We do apologize for the inconvenience that you did receive.
May you have a great day further and take care.
Kind Regards,
The Mondo Team - Nicole Nair
Best regards,