KM
Katleho M
1 reviews | Active since Jul 2019
22 Sept 2022, 15:03
PHONE CONTRACT
Hi,
App**** for a phone contract via Mondo and got contacted by DSV that the order is going to be delivered on Monday. A contract was sent but it does not state how much is the debit.
Order number: ***
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
22 Sept 2022, 15:24Good day Katleho,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO275577.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO275577.
Regards,
The Mondo Team
Mondo's reply22 Sept 2022, 15:24
Official
Good day Katleho,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO275577.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO275577.
Regards,
The Mondo Team
KM
Katleho M's updateReviewer Update
26 Sept 2022, 14:06Still nothing.
KM
Katleho M's update26 Sept 2022, 14:06
Reviewer Update
Still nothing.
Mondo's replyOfficial
26 Sept 2022, 14:56Hi Katleho,
Trust you are well.
As per our telephonic discussion, please take note of the below.
Your monthly subscription is R355.65 per month.
The SMS that you received is for a Debi-check, which is to safeguard you in the event you go into arrears. Therefore, the amount that was sent to you, is your subscription x 3 months.
A request has been sent to DSV couriers to arrange delivery for Thursday or Friday this week.
Have a great day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please take note of the below.
Your monthly subscription is R355.65 per month.
The SMS that you received is for a Debi-check, which is to safeguard you in the event you go into arrears. Therefore, the amount that was sent to you, is your subscription x 3 months.
A request has been sent to DSV couriers to arrange delivery for Thursday or Friday this week.
Have a great day further.
Kind Regards,
The Mondo Team - Nicole
Mondo's reply26 Sept 2022, 14:56
Official
Hi Katleho,
Trust you are well.
As per our telephonic discussion, please take note of the below.
Your monthly subscription is R355.65 per month.
The SMS that you received is for a Debi-check, which is to safeguard you in the event you go into arrears. Therefore, the amount that was sent to you, is your subscription x 3 months.
A request has been sent to DSV couriers to arrange delivery for Thursday or Friday this week.
Have a great day further.
Kind Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please take note of the below.
Your monthly subscription is R355.65 per month.
The SMS that you received is for a Debi-check, which is to safeguard you in the event you go into arrears. Therefore, the amount that was sent to you, is your subscription x 3 months.
A request has been sent to DSV couriers to arrange delivery for Thursday or Friday this week.
Have a great day further.
Kind Regards,
The Mondo Team - Nicole