PL
Phalaza L
1 reviews | Active since Jan 2022
31 Jan 2022, 13:09
Phone and router
The phone was delivered to me on the 14th of January to be connected within 24-48 hours up until today it has not been connected. I am waiting to see if they'll debit because I sent emails nothing has been done.
I also encountered a problem the upgrade of the router. I specified that I would like a router with a screen and the lady agreed but they sent a wrong router. I am still waiting for them to collect.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Jan 2022, 13:20Good day Phalaza,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177288
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177288
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 13:20
Official
Good day Phalaza,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177288
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177288
Regards,
The Mondo Team
Mondo's replyOfficial
01 Feb 2022, 12:52Hi Phalaza,
Trust you are well.
Please note that an urgent collection request has been escalated to the Telkom collections team.
Kindly note that the courier company will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent collection request has been escalated to the Telkom collections team.
Kindly note that the courier company will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 12:52
Official
Hi Phalaza,
Trust you are well.
Please note that an urgent collection request has been escalated to the Telkom collections team.
Kindly note that the courier company will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent collection request has been escalated to the Telkom collections team.
Kindly note that the courier company will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team