MK
Mzobanzi K
1 reviews | Active since Feb 2022
04 Apr 2022, 14:14
Pethetic service
I have been struggling for over six months to get them to cancel a contract they misled me into buying and only last month I was told it's canceled only to find out that MTN has blocked my phone due to the cancelation fees that Mondo did not pay till this day and I have still not been credited for the months I had to pay for a device I no longer had.
Cell number *** Network MTN
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
04 Apr 2022, 14:31Good day,
Thank you for taking the time to write to us about your cancellation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191166
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191166
Regards,
The Mondo Team
Mondo's reply04 Apr 2022, 14:31
Official
Good day,
Thank you for taking the time to write to us about your cancellation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191166
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191166
Regards,
The Mondo Team
MK
Mzobanzi K's updateReviewer Update
20 Apr 2022, 09:36Hi I am still waiting for the credit as MTN keeps calling me about this and I'm really getting tired of dealing with this issue.
MK
Mzobanzi K's update20 Apr 2022, 09:36
Reviewer Update
Hi I am still waiting for the credit as MTN keeps calling me about this and I'm really getting tired of dealing with this issue.
Mondo's replyOfficial
23 Apr 2022, 13:24Hi Mzobanzi,
Trust you are well.
Please note that your MTN cancellation has been done and a follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply23 Apr 2022, 13:24
Official
Hi Mzobanzi,
Trust you are well.
Please note that your MTN cancellation has been done and a follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and a follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team