EC
Edward C
1 reviews | Active since Dec 2020
04 Dec 2020, 14:55
Payment
Struggled to get an payment cleared for a week.
Helpful (0)
Replies (8)0
Replies (8)EC
Edward C's updateReviewer Update
04 Dec 2020, 15:12Good day Edward,
Trust that you are well. Thank you for your call. Kindly note the proof of payment has been allocated, and the suspension has been lifted.
Kind Regards,
The Mondo Team.
I have recieved this SMS but still blocked at Telkom
Trust that you are well. Thank you for your call. Kindly note the proof of payment has been allocated, and the suspension has been lifted.
Kind Regards,
The Mondo Team.
I have recieved this SMS but still blocked at Telkom
EC
Edward C's update04 Dec 2020, 15:12
Reviewer Update
Good day Edward,
Trust that you are well. Thank you for your call. Kindly note the proof of payment has been allocated, and the suspension has been lifted.
Kind Regards,
The Mondo Team.
I have recieved this SMS but still blocked at Telkom
Trust that you are well. Thank you for your call. Kindly note the proof of payment has been allocated, and the suspension has been lifted.
Kind Regards,
The Mondo Team.
I have recieved this SMS but still blocked at Telkom
Mondo's replyOfficial
08 Dec 2020, 16:23Hi Edward,
Thank you for chatting to our consultant, as discussed please forward your proof of payment to our team in order to assist with the above query.
We will revert with feedback once we receive this.
Regards
The Mondo Team
Thank you for chatting to our consultant, as discussed please forward your proof of payment to our team in order to assist with the above query.
We will revert with feedback once we receive this.
Regards
The Mondo Team
Mondo's reply08 Dec 2020, 16:23
Official
Hi Edward,
Thank you for chatting to our consultant, as discussed please forward your proof of payment to our team in order to assist with the above query.
We will revert with feedback once we receive this.
Regards
The Mondo Team
Thank you for chatting to our consultant, as discussed please forward your proof of payment to our team in order to assist with the above query.
We will revert with feedback once we receive this.
Regards
The Mondo Team
Mondo's replyOfficial
14 Dec 2020, 08:32Hi Edward,
Please note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Please note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply14 Dec 2020, 08:32
Official
Hi Edward,
Please note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Please note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
23 Dec 2020, 11:16Hi Edward,
Please accept our sincere apologies for the delay in this matter being resolved.
Kindly note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Please accept our sincere apologies for the delay in this matter being resolved.
Kindly note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply23 Dec 2020, 11:16
Official
Hi Edward,
Please accept our sincere apologies for the delay in this matter being resolved.
Kindly note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Please accept our sincere apologies for the delay in this matter being resolved.
Kindly note that we have escalated your query to Telkom and requested for priority to be placed on this.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
29 Dec 2020, 08:18Hi Edward,
As discussed with Amanda, Kindly note your query has been escalated and is being given top priority.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Amanda, Kindly note your query has been escalated and is being given top priority.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply29 Dec 2020, 08:18
Official
Hi Edward,
As discussed with Amanda, Kindly note your query has been escalated and is being given top priority.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Amanda, Kindly note your query has been escalated and is being given top priority.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
05 Jan 2021, 15:15Hi Edward,
Kindly note that our team is working around the clock to resolve your query.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note that our team is working around the clock to resolve your query.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply05 Jan 2021, 15:15
Official
Hi Edward,
Kindly note that our team is working around the clock to resolve your query.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note that our team is working around the clock to resolve your query.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
12 Jan 2021, 10:36Hi Edward,
Our team has advised Telkom to place priority on your query. Thank you again for your patience with regards to this matter. Feedback will be provided once received.
Regards,
Mondo Team
Our team has advised Telkom to place priority on your query. Thank you again for your patience with regards to this matter. Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply12 Jan 2021, 10:36
Official
Hi Edward,
Our team has advised Telkom to place priority on your query. Thank you again for your patience with regards to this matter. Feedback will be provided once received.
Regards,
Mondo Team
Our team has advised Telkom to place priority on your query. Thank you again for your patience with regards to this matter. Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
18 Jan 2021, 14:47Good day Edward, Please accept our sincere apologies for the delay in this matter being resolved. As a trade partner we are dependent on the network service provider for assistance. We have escalated this matter to higher management at Telkom and will revert with feedback. Regards,
Mondo Team
Mondo Team
Mondo's reply18 Jan 2021, 14:47
Official
Good day Edward, Please accept our sincere apologies for the delay in this matter being resolved. As a trade partner we are dependent on the network service provider for assistance. We have escalated this matter to higher management at Telkom and will revert with feedback. Regards,
Mondo Team
Mondo Team