LT
Luvolwamanyosi T
1 reviews | Active since Jan 2021
28 Jan 2021, 18:45
Payment allocation
I was contacted by a mondo agent on the 28 of December 2020 and told to pay an outstanding balance of R270.00 and I paid the same day and sent proof of payment to *** after that they suspended my account up until today I have been calling to get this issue sorted . The service I'm getting is really bad and I regret having a contract with them and I'd advise anyone to think twice before getting a contract with mondo.
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Replies (4)0
Replies (4)
Mondo's replyOfficial
28 Jan 2021, 19:50Hi Luvolwamanyosi, We have received your query and we sincerely apologise for the inconvenience that you have experienced. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team
Mondo's reply28 Jan 2021, 19:50
Official
Hi Luvolwamanyosi, We have received your query and we sincerely apologise for the inconvenience that you have experienced. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team
Mondo's replyOfficial
29 Jan 2021, 09:46Good Day Luvolwamanyosi,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply29 Jan 2021, 09:46
Official
Good Day Luvolwamanyosi,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Feb 2021, 08:55Good Day Luvolwamanyosi,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply01 Feb 2021, 08:55
Official
Good Day Luvolwamanyosi,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
05 Feb 2021, 14:01Good Day Luvolwamanyosi,
As discussed with Kim, the payment has been updated on our side.
We have given you the information to escalate to Telkom to update their records.
Your query will be closed.
Should you have any further queries, please feel free to call or email us.
Kind Regards,
Mondo Team
As discussed with Kim, the payment has been updated on our side.
We have given you the information to escalate to Telkom to update their records.
Your query will be closed.
Should you have any further queries, please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply05 Feb 2021, 14:01
Official
Good Day Luvolwamanyosi,
As discussed with Kim, the payment has been updated on our side.
We have given you the information to escalate to Telkom to update their records.
Your query will be closed.
Should you have any further queries, please feel free to call or email us.
Kind Regards,
Mondo Team
As discussed with Kim, the payment has been updated on our side.
We have given you the information to escalate to Telkom to update their records.
Your query will be closed.
Should you have any further queries, please feel free to call or email us.
Kind Regards,
Mondo Team