Pathetic when it comes to customer care & after sales service!!!!

1 star is even too much for Mondo. Worst experience of my life. Their customer care & after sales services is pathetic to say the least!!! And I've worked in sales for over 9 years so I know exactly what I'm talking about. I took out a contract for 2 × Samsung A32 5G phones & received 4G instead. I called to query it, the lady I spoke to was of no assistance because "her system" said I received the Samsung A32 5G then I received the Samsung A32 5G. I asked to speak to a manager, I was put on hold only for her to come back & tell me that the manager could to be located at that time. I asked for a manager to call me back & was told it would be better if I called back as there were other calls holding & she would "try" to pass the message on to the manager. I then emailed their customer care, only to get bull ****ted by them. I never received a straight answer. Still asked for a manager to call me on there as well, haven't received a call from a manager or anyone for that matter of fact. The Samsung A32 5G is also not longer available on their site, I went back to search for it & it could not be found. Talk about false advertising. No I really don't know how MTN, Telkom & Vodacom work with them when this is how they treat customers.