MS
Marina S
1 reviews | Active since Feb 2022
03 Feb 2022, 16:27
Pathetic to zero service
Frustrating, fed up, speechless ,worst service every in my life . I upgraded for Mtn cell contract via call center beginning of December 2021 till today no feedback .When I tried to phone to change colour of phone to try and speed up the process this is now day 14 yet NOTHING. After phoning 8 times , after being promised a call back 4 times not one person phones back .Not one feedback. Call today now they are offline again CANNOT ASSIST!! SPEND OVER 120 MIN ON my phone trying to resolve. Pathetic!!!Definitely not 1 star rating but there is no option for Zero stars
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Mondo's replyOfficial
03 Feb 2022, 16:33Good day Marina,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO179525
Regards,
The Mondo Team
Mondo's reply03 Feb 2022, 16:33
Official
Good day Marina,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO179525
Regards,
The Mondo Team