NL
Nomaswazi L
1 reviews | Active since Mar 2017
26 Apr 2021, 14:21
Pathetic services and Lies
Good day,
I’m really disappointed with MTN Mondo.
There’s a lady I spoke too after I have finished my online application and I was advise that everything went well and she even congratulated me and said “Welcome to MTN”.
Then I thought to myself that does not sound right to just say that without documents being required. I decided to call MTN on Friday and I was told that my account or application went for vetting.
Today big Boom , that my application is awaiting documents.
I’m so disappointed and disgusted that how can Mondo call center agents play with emptions of the clients.
No I have to wait for 5 working days just to know the status of my application. I thought this process was simple , easy and efficient.
I need this devices as in yesterday but I was told lies
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
26 Apr 2021, 14:30Hi Nomaswazi,
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Regards,
The Mondo Team
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Regards,
The Mondo Team
Mondo's reply26 Apr 2021, 14:30
Official
Hi Nomaswazi,
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Regards,
The Mondo Team
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Regards,
The Mondo Team
NL
Nomaswazi L's updateReviewer Update
26 Apr 2021, 15:11Thank you very I'm awaiting feedback.
Still None
Still None
NL
Nomaswazi L's update26 Apr 2021, 15:11
Reviewer Update
Thank you very I'm awaiting feedback.
Still None
Still None
NL
Nomaswazi L's updateReviewer Update
28 Apr 2021, 09:45Good day,
Based on what I have received , i had no feedback as yet.
Still more lies..
Case Number: RCO117542
Hi Nomaswazi,
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Based on what I have received , i had no feedback as yet.
Still more lies..
Case Number: RCO117542
Hi Nomaswazi,
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
NL
Nomaswazi L's update28 Apr 2021, 09:45
Reviewer Update
Good day,
Based on what I have received , i had no feedback as yet.
Still more lies..
Case Number: RCO117542
Hi Nomaswazi,
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Based on what I have received , i had no feedback as yet.
Still more lies..
Case Number: RCO117542
Hi Nomaswazi,
Thank you for sharing your concerns with us.
Our team is currently looking at your application status and delivery of your packages.
One of our consultant will be in contact with you with regards to this.
Case Number: RCO117542
Mondo's replyOfficial
28 Apr 2021, 11:23Hi Nomaswazi,
Our team will be in contact with you shortly.
Please bear with us.
Regards,
The Mondo Team
Our team will be in contact with you shortly.
Please bear with us.
Regards,
The Mondo Team
Mondo's reply28 Apr 2021, 11:23
Official
Hi Nomaswazi,
Our team will be in contact with you shortly.
Please bear with us.
Regards,
The Mondo Team
Our team will be in contact with you shortly.
Please bear with us.
Regards,
The Mondo Team
NL
Nomaswazi L's updateReviewer Update
28 Apr 2021, 13:08Still no calls or agent replying as said...
what's so difficult to assist a client
what's so difficult to assist a client
NL
Nomaswazi L's update28 Apr 2021, 13:08
Reviewer Update
Still no calls or agent replying as said...
what's so difficult to assist a client
what's so difficult to assist a client
NL
Nomaswazi L's updateReviewer Update
29 Apr 2021, 11:36This is really pathetic services.
Loaded the documents again for 5th time now but still no movement.
What kindly service is this ?
If that’s how MTN Mondo treat their customers maybe lets rather cancell, its of no use.
Still no feedback even today?
NL
Nomaswazi L's update29 Apr 2021, 11:36
Reviewer Update
This is really pathetic services.
Loaded the documents again for 5th time now but still no movement.
What kindly service is this ?
If that’s how MTN Mondo treat their customers maybe lets rather cancell, its of no use.
Still no feedback even today?
Mondo's replyOfficial
29 Apr 2021, 11:49Hi Nomaswazi,
We have received the documents that our team requested.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have received the documents that our team requested.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply29 Apr 2021, 11:49
Official
Hi Nomaswazi,
We have received the documents that our team requested.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have received the documents that our team requested.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
05 May 2021, 12:03Hi Nomaswazi,
DSV has confirmed that the delivery will be done tomorrow.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
DSV has confirmed that the delivery will be done tomorrow.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Mondo's reply05 May 2021, 12:03
Official
Hi Nomaswazi,
DSV has confirmed that the delivery will be done tomorrow.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
DSV has confirmed that the delivery will be done tomorrow.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team