AJ
Ashreen J
1 reviews | Active since Jan 2020
10 Feb 2022, 10:17
Pathetic service, phone to be replaced in 6-8weeks but bank account still being debited
Pathetic service rendered. I ordered a contract phone and upon delivery the phone was dead and did not switch on. When I contacted mondo, they advised I drop off the phone at the nearest mtn store. When I went to the mtn store, they refused to take it and said mondo needs to pick up the phone. Once I got ahold of them (as their customer care service keeps hanging up on me), they picked up the phone on 31st of January. I was then advise that this matter will then take 6-8 weeks to be resolved. How and why would this take so long? Customer care is unable to explain, and every time I call in, I have to wait 20 minutes to speak to an agent, whom offers absolutely no help. How must I perform my job without a cellphone for 6-8 weeks? My boss is unable to contact me. They are also debiting my account for the contact but I have no phone. Please stay clear from Mondo. Rather go to a network provider direct instead of this failure of a marketing company.
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
10 Feb 2022, 10:49Good day Ashreen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO182543
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO182543
Regards,
The Mondo Team
Mondo's reply10 Feb 2022, 10:49
Official
Good day Ashreen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO182543
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO182543
Regards,
The Mondo Team
AJ
Ashreen J's updateReviewer Update
25 Feb 2022, 14:10The phone was picked up a month ago. Mondo has not gotten back to me. what type of a circus you are running
AJ
Ashreen J's update25 Feb 2022, 14:10
Reviewer Update
The phone was picked up a month ago. Mondo has not gotten back to me. what type of a circus you are running
Mondo's replyOfficial
02 Mar 2022, 13:41Hi Ashreen,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply02 Mar 2022, 13:41
Official
Hi Ashreen,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Mar 2022, 13:44Hi Ashreen,
Trust you are well.
As discussed with Nicole, please note that we have sent through an urgent request to the MTN warehouse team to confirm if the device has been scanned into the warehouse.
Kindly note that we will provide you with an update tomorrow.
Regards,
The Mondo Team
Mondo's reply03 Mar 2022, 13:44
Official
Hi Ashreen,
Trust you are well.
As discussed with Nicole, please note that we have sent through an urgent request to the MTN warehouse team to confirm if the device has been scanned into the warehouse.
Kindly note that we will provide you with an update tomorrow.
Regards,
The Mondo Team
AJ
Ashreen J's updateReviewer Update
15 Mar 2022, 10:52Day 70 I'm a still waiting for feedback on phone cancellation
AJ
Ashreen J's update15 Mar 2022, 10:52
Reviewer Update
Day 70 I'm a still waiting for feedback on phone cancellation
AJ
Ashreen J's updateReviewer Update
29 Mar 2022, 19:52Four months later I am still waiting for my contract to be cancelled. Account continues to be debited. With no help from Mondo. I had posted on Hellopeter in February and the issue has still not been sorted. Mondo is currently committing ***** by taking people's money without offering a service or product.
AJ
Ashreen J's update29 Mar 2022, 19:52
Reviewer Update
Four months later I am still waiting for my contract to be cancelled. Account continues to be debited. With no help from Mondo. I had posted on Hellopeter in February and the issue has still not been sorted. Mondo is currently committing ***** by taking people's money without offering a service or product.
AJ
Ashreen J's updateReviewer Update
04 Apr 2022, 14:14 I trust you are well. I am laying an official complaint against you for not cancelling my account for the past 4 months. If this matter is not resolved and I am Not contacted to resolve this within 3 working days. I will report your company to the National Credit Union and Regulator as well as The Companies and Intellectual Property Commission (CIPC) and the National Consumers Commission (NCC), then I will do you the courtesy of reporting you to the Ombudsman Telecommunications Industry. I feel that Mondo is abusing the system and me by deducting without any service being rendered. Also note that a response is not received from MONDO in the requested time, That this will then automatically be escalated to mentioned regulator boards to report your company. I will also report you to the MTN complaints line so that they know that the SLA(service level agreement) you have has caused*damage to their reputation.
AJ
Ashreen J's update04 Apr 2022, 14:14
Reviewer Update
I trust you are well. I am laying an official complaint against you for not cancelling my account for the past 4 months. If this matter is not resolved and I am Not contacted to resolve this within 3 working days. I will report your company to the National Credit Union and Regulator as well as The Companies and Intellectual Property Commission (CIPC) and the National Consumers Commission (NCC), then I will do you the courtesy of reporting you to the Ombudsman Telecommunications Industry. I feel that Mondo is abusing the system and me by deducting without any service being rendered. Also note that a response is not received from MONDO in the requested time, That this will then automatically be escalated to mentioned regulator boards to report your company. I will also report you to the MTN complaints line so that they know that the SLA(service level agreement) you have has caused*damage to their reputation.
Mondo's replyOfficial
13 Apr 2022, 10:03Hi Ashreen,
Please note that your MTN cancellation has been done.
We do apologize for the delay.
MTN SR Number: ***
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done.
We do apologize for the delay.
MTN SR Number: ***
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply13 Apr 2022, 10:03
Official
Hi Ashreen,
Please note that your MTN cancellation has been done.
We do apologize for the delay.
MTN SR Number: ***
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that your MTN cancellation has been done.
We do apologize for the delay.
MTN SR Number: ***
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
AJ
Ashreen J's updateReviewer Update
29 May 2022, 08:27The contract has been cancelled, however MTN has been trying to debit from my account R6918 for the past two months. I had lodged a complaint to MTN on the 1st of May and after 5 reminders throughout the month to sort out the issue MTN still responds that they are working on it. @MTN ASSIST. I cannot be struggling like this when I did not even start the phone let alone even use the phone. Both MTN and Mondo has provided problematic services.
I will not accept that 'we are still working on the issue'.I requires dates as to when this will be conpleted
I will not accept that 'we are still working on the issue'.I requires dates as to when this will be conpleted
AJ
Ashreen J's update29 May 2022, 08:27
Reviewer Update
The contract has been cancelled, however MTN has been trying to debit from my account R6918 for the past two months. I had lodged a complaint to MTN on the 1st of May and after 5 reminders throughout the month to sort out the issue MTN still responds that they are working on it. @MTN ASSIST. I cannot be struggling like this when I did not even start the phone let alone even use the phone. Both MTN and Mondo has provided problematic services.
I will not accept that 'we are still working on the issue'.I requires dates as to when this will be conpleted
I will not accept that 'we are still working on the issue'.I requires dates as to when this will be conpleted
AJ
Ashreen J's updateReviewer Update
29 May 2022, 08:28MTN I require a reply from your team on this issue with a date it would be completed
AJ
Ashreen J's update29 May 2022, 08:28
Reviewer Update
MTN I require a reply from your team on this issue with a date it would be completed
AJ
Ashreen J's updateReviewer Update
30 May 2022, 13:39I require both Mondo and MTN to stop trying to debit my account for no service nor product being rendered. It's going onto the 6th month. Half a year and I am struggling like this.
AJ
Ashreen J's update30 May 2022, 13:39
Reviewer Update
I require both Mondo and MTN to stop trying to debit my account for no service nor product being rendered. It's going onto the 6th month. Half a year and I am struggling like this.
Mondo's replyOfficial
30 May 2022, 13:53Hi Ashreen,
Please note that the debit goes off through MTN and we are unable to stop debits.
This has been sent to the relevant team at MTN for urgent assistance.
Regards,
The Mondo Team
Please note that the debit goes off through MTN and we are unable to stop debits.
This has been sent to the relevant team at MTN for urgent assistance.
Regards,
The Mondo Team
Mondo's reply30 May 2022, 13:53
Official
Hi Ashreen,
Please note that the debit goes off through MTN and we are unable to stop debits.
This has been sent to the relevant team at MTN for urgent assistance.
Regards,
The Mondo Team
Please note that the debit goes off through MTN and we are unable to stop debits.
This has been sent to the relevant team at MTN for urgent assistance.
Regards,
The Mondo Team
AJ
Ashreen J's updateReviewer Update
05 Jun 2022, 12:33I require MTN to contact me within 3 working days. Hallopeter agents please assist with this, since I cannot open up a new complaint without following the rules
AJ
Ashreen J's update05 Jun 2022, 12:33
Reviewer Update
I require MTN to contact me within 3 working days. Hallopeter agents please assist with this, since I cannot open up a new complaint without following the rules
Mondo's replyOfficial
10 Jun 2022, 15:22Hi Ashreen,
Please be advised that we sent a follow-up on credit to the MTN Accounts Department.
Regards,
The Mondo Team
Please be advised that we sent a follow-up on credit to the MTN Accounts Department.
Regards,
The Mondo Team
Mondo's reply10 Jun 2022, 15:22
Official
Hi Ashreen,
Please be advised that we sent a follow-up on credit to the MTN Accounts Department.
Regards,
The Mondo Team
Please be advised that we sent a follow-up on credit to the MTN Accounts Department.
Regards,
The Mondo Team