RS
Rifqa S
1 reviews | Active since Oct 2022
23 Oct 2022, 21:58
Pathetic service of online purchase
I have been struggling for months to have a contract cancelled in which I received a laptop which didn't want to power on. All the while they have been deducting the monthly debit order. Eventually, I got fed up and stopped the debit order. They couldn't jump into action quick enough to collect the laptop at my house. Long story short, it has been an additional 3 months, and I have been listed as a bad payer and am now unable to purchase another laptop due to this. The contract has still not been cancelled and they are still deducting the debit order monthly. I am absolutely livid at this pathetic service. I will never be purchasing anything through MTN and Mondo again.
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
24 Oct 2022, 08:36Good day Rifqa,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO289879
Regards,
The Mondo Team
Mondo's reply24 Oct 2022, 08:36
Official
Good day Rifqa,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO289879
Regards,
The Mondo Team
Mondo's replyOfficial
13 Jan 2023, 13:04Hi Rifqa,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 13:04
Official
Hi Rifqa,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Jan 2023, 14:16Hi Rifqa,
Trust you are well.
Please note that the MTN warehouse has informed us that your device was rejected and sent back to the store, as the returned device does not match the one that Mondo processed.
You may get in touch with the store to find the whereabouts of the device.
We can only submit a cancellation, once the correct device is returned.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN warehouse has informed us that your device was rejected and sent back to the store, as the returned device does not match the one that Mondo processed.
You may get in touch with the store to find the whereabouts of the device.
We can only submit a cancellation, once the correct device is returned.
Regards,
The Mondo Team
Mondo's reply16 Jan 2023, 14:16
Official
Hi Rifqa,
Trust you are well.
Please note that the MTN warehouse has informed us that your device was rejected and sent back to the store, as the returned device does not match the one that Mondo processed.
You may get in touch with the store to find the whereabouts of the device.
We can only submit a cancellation, once the correct device is returned.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN warehouse has informed us that your device was rejected and sent back to the store, as the returned device does not match the one that Mondo processed.
You may get in touch with the store to find the whereabouts of the device.
We can only submit a cancellation, once the correct device is returned.
Regards,
The Mondo Team
RS
Rifqa S's updateReviewer Update
16 Jan 2023, 15:58Dear sir/madam
Why are your internal issues affecting me? The device was returned as received. If there’s an issue with the device it would either be from Mondo, MTN or the service provider the device was sent to…
Again I implore you to kindly sort this matter out yourself with MTN.
Please also note that there is an investigation pending with the ombudsman due to your and MTN’s negligence. Kindly refer to MTN for further enquiries.
Why are your internal issues affecting me? The device was returned as received. If there’s an issue with the device it would either be from Mondo, MTN or the service provider the device was sent to…
Again I implore you to kindly sort this matter out yourself with MTN.
Please also note that there is an investigation pending with the ombudsman due to your and MTN’s negligence. Kindly refer to MTN for further enquiries.
RS
Rifqa S's update16 Jan 2023, 15:58
Reviewer Update
Dear sir/madam
Why are your internal issues affecting me? The device was returned as received. If there’s an issue with the device it would either be from Mondo, MTN or the service provider the device was sent to…
Again I implore you to kindly sort this matter out yourself with MTN.
Please also note that there is an investigation pending with the ombudsman due to your and MTN’s negligence. Kindly refer to MTN for further enquiries.
Why are your internal issues affecting me? The device was returned as received. If there’s an issue with the device it would either be from Mondo, MTN or the service provider the device was sent to…
Again I implore you to kindly sort this matter out yourself with MTN.
Please also note that there is an investigation pending with the ombudsman due to your and MTN’s negligence. Kindly refer to MTN for further enquiries.
Mondo's replyOfficial
18 Jan 2023, 13:29Hi Rifqa,
Trust you are well.
Please note that Mondo can only submit a cancellation once we receive confirmation from the MTN warehouse stating that the device was returned to the warehouse.
Due to the device being returned to an MTN store, you may enquire with the store.
Regards,
The Mondo Team
Trust you are well.
Please note that Mondo can only submit a cancellation once we receive confirmation from the MTN warehouse stating that the device was returned to the warehouse.
Due to the device being returned to an MTN store, you may enquire with the store.
Regards,
The Mondo Team
Mondo's reply18 Jan 2023, 13:29
Official
Hi Rifqa,
Trust you are well.
Please note that Mondo can only submit a cancellation once we receive confirmation from the MTN warehouse stating that the device was returned to the warehouse.
Due to the device being returned to an MTN store, you may enquire with the store.
Regards,
The Mondo Team
Trust you are well.
Please note that Mondo can only submit a cancellation once we receive confirmation from the MTN warehouse stating that the device was returned to the warehouse.
Due to the device being returned to an MTN store, you may enquire with the store.
Regards,
The Mondo Team
RS
Rifqa S's updateReviewer Update
18 Jan 2023, 17:26I do not consider this issue resolved from your side. If the device, as deemed by you, is not the same device issued, then the problem is to be resolved by you, MTN and the service provider authorised by you and MTN to look at the broken device issued to me.
Again, I mention, that I will not take responsibility of a device, now more so, with you indicating that its not the device issued by you. Your details have been forwarded to the ombudsman as you form part of the investigation.
Again, I mention, that I will not take responsibility of a device, now more so, with you indicating that its not the device issued by you. Your details have been forwarded to the ombudsman as you form part of the investigation.
RS
Rifqa S's update18 Jan 2023, 17:26
Reviewer Update
I do not consider this issue resolved from your side. If the device, as deemed by you, is not the same device issued, then the problem is to be resolved by you, MTN and the service provider authorised by you and MTN to look at the broken device issued to me.
Again, I mention, that I will not take responsibility of a device, now more so, with you indicating that its not the device issued by you. Your details have been forwarded to the ombudsman as you form part of the investigation.
Again, I mention, that I will not take responsibility of a device, now more so, with you indicating that its not the device issued by you. Your details have been forwarded to the ombudsman as you form part of the investigation.
Mondo's replyOfficial
13 Feb 2023, 11:51Hi Rifqa,
Thank you for the above response.
Unfortunately, due to the MTN warehouse stating that the device did not reach the warehouse, you will need to query further with the store.
Regards,
The Mondo Team
Thank you for the above response.
Unfortunately, due to the MTN warehouse stating that the device did not reach the warehouse, you will need to query further with the store.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 11:51
Official
Hi Rifqa,
Thank you for the above response.
Unfortunately, due to the MTN warehouse stating that the device did not reach the warehouse, you will need to query further with the store.
Regards,
The Mondo Team
Thank you for the above response.
Unfortunately, due to the MTN warehouse stating that the device did not reach the warehouse, you will need to query further with the store.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Mar 2023, 13:14Hi Rifqa,
Trust you are well.
Please advise if the correct device has been returned to the MTN store, in order for us to proceed with a cancellation.
Regards,
The Mondo Team
Trust you are well.
Please advise if the correct device has been returned to the MTN store, in order for us to proceed with a cancellation.
Regards,
The Mondo Team
Mondo's reply31 Mar 2023, 13:14
Official
Hi Rifqa,
Trust you are well.
Please advise if the correct device has been returned to the MTN store, in order for us to proceed with a cancellation.
Regards,
The Mondo Team
Trust you are well.
Please advise if the correct device has been returned to the MTN store, in order for us to proceed with a cancellation.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Apr 2023, 15:00Hi Rifqa,
Trust you are well.
Due to no response to our communication via. email and Hello Peter review, your query will now be closed.
For further assistance, please send an email to *** or you may contact us on ***.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our communication via. email and Hello Peter review, your query will now be closed.
For further assistance, please send an email to *** or you may contact us on ***.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply05 Apr 2023, 15:00
Official
Hi Rifqa,
Trust you are well.
Due to no response to our communication via. email and Hello Peter review, your query will now be closed.
For further assistance, please send an email to *** or you may contact us on ***.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our communication via. email and Hello Peter review, your query will now be closed.
For further assistance, please send an email to *** or you may contact us on ***.
Have a good day further.
Regards,
The Mondo Team