MN
Marquis N
1 reviews | Active since Sept 2022
11 Oct 2022, 12:19
Pathetic service - no refund processed.
Service does not exist, I did a telephonic Contract (for MTN) 6 July 2022, MTN continue to debit my bank account with the higher amount. Endless promises of a refund for R818.00 and has not happened. Discussions with Managers does not help in resolving this either. ***** your money??????????????????
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Oct 2022, 12:32Hi Marquis,
Thank you for taking the time to write to us about your credit.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO269440.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your credit.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO269440.
Regards,
The Mondo Team
Mondo's reply11 Oct 2022, 12:32
Official
Hi Marquis,
Thank you for taking the time to write to us about your credit.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO269440.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your credit.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO269440.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Oct 2022, 13:29Hi Marquis,
Trust you are well.
We have received your bank statement and a credit request was sent to our finance team.
Once the credit is done, you will be notified.
Regards,
The Mondo Team
Trust you are well.
We have received your bank statement and a credit request was sent to our finance team.
Once the credit is done, you will be notified.
Regards,
The Mondo Team
Mondo's reply12 Oct 2022, 13:29
Official
Hi Marquis,
Trust you are well.
We have received your bank statement and a credit request was sent to our finance team.
Once the credit is done, you will be notified.
Regards,
The Mondo Team
Trust you are well.
We have received your bank statement and a credit request was sent to our finance team.
Once the credit is done, you will be notified.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2022, 15:10Hi Marquis,
Trust you are well.
Please note that the credit was submitted and the credit will reflect in your account at the end of this week or at the end of next week.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the credit was submitted and the credit will reflect in your account at the end of this week or at the end of next week.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply19 Oct 2022, 15:10
Official
Hi Marquis,
Trust you are well.
Please note that the credit was submitted and the credit will reflect in your account at the end of this week or at the end of next week.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the credit was submitted and the credit will reflect in your account at the end of this week or at the end of next week.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team