1 reviews | Active since May 2018
Pathetic Service - Mondo and Telkom!!
I recently placed an order through Mondo (a service provider for Telkom) with regard to a Wifi package they had been offering for a limited time. By far the biggest mistake I made in my life!!! 1st I was approved within a day, and my account was debited with their “connection fee” within 24 hours (18/04/2018). I was then promised the delivery of my package would take up to 14 days, I received my package over a month later (19/05/2018) due to what Mondo claims was a shortage of stock. My story gets even better, Mondo’s welcoming pamphlet says, the package would be activated within 48 hours. I received the package on Saturday, I called Mondo again on Monday to try and speed up the process – I was told they never received my delivery documentation and the package would be activated automatically either later that day on Tuesday for the latest. Late Tuesday I had to call Mondo again for the 4th time, as my package still was not activated, only to be told the holdup is with Telkom as they are behind with their Activations. Had I known this would be the type of service I would be receiving I never would have done business with Mondo or Telkom!!
Good Afternoon Casey
Thank you for your patience and understanding.
We apologise for any of the inconvenienced caused as this is not the nature of our business.
As per conversation we rely on our partner for assistance however we will provide you with feedback once received.
Kind regards
Mondo team
Good Afternoon Casey
Thank you for your patience and understanding.
We apologise for any of the inconvenienced caused as this is not the nature of our business.
As per conversation we rely on our partner for assistance however we will provide you with feedback once received.
Kind regards
Mondo team
