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rudi A

1 reviews | Active since Apr 2013

25 Aug 2022, 08:24

Pathetic service MONDO

Poor service with no accountability.

Zahiera promised to return a call and has not done so. If you ask to speak to a manager the drop the call. I have a R14 000 debit with Mondo when they admit that they have made a mistake but also with this does not apologize. STAY AWAY FROM MONDO SALES.

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Replies (3)
Mondo
Mondo's reply25 Aug 2022, 08:31
Official
Hi Rudi,

Thank you for taking the time to write to us about your MTN credit query.

Please note that we have escalated your query to the relevant department for urgent assistance.

We will be in contact with you shortly.

We do apologize for the level of service that you have received thus far.

Case No: RCO250942

Regards,

The Mondo Team
Mondo
Mondo's reply25 Aug 2022, 09:14
Official
Hi Rudi,

As per your telephonic discussion with Nicole, please note that the number which was activated was cancelled.

Number in Question: *** 

A credit request has been logged on the MTN system and we have sent a follow-up to the management team at MTN to prioritize the credit.

MTN Credit Referecen: SR# ***

Regards,

The Mondo Team
Mondo
Mondo's reply25 Aug 2022, 09:27
Official
Hi Rudi,

Thank you for taking my call.

Please note that MTN has confirmed that credit was passed into your MTN account.

I have double-checked this on your MTN account and the credit does reflect.

MTN Credit Referecen: SR# ***

An additional +R200 will also be passed into your MTN account at the end of next week.

Your query has been resolved and will be closed. Thank you for allowing us to look into your query.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team - Nicole