KM
Keith M
1 reviews | Active since Aug 2018
20 Dec 2023, 10:39
PATHETIC SERVICE FROM REWARDSCO/MONDO DILLON HAVE A LOOK AT YOUR STAFF
Hi i have being approved for an MTN contract yesterday, i have all the emails to prove it, the consultant tells me i got approved for MTN credit of R990
we completed the application and the call disconnected, i called them today to find out what is going on and i get to a very RUDE agent called Ntombe from MTN customer services at rewards/Mondo who cant give me any information. i think that Dillon the CEO of rewards should no what a pathetic level of service his employees are providing.
i will really like someone to call me back ASAP,
ABSOLUTLY PATHETIC CUSTOMER SERVICE FOR NEW BUSINESS
*** APPLICATION WAS FOR STACEY MALEK
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Replies (2)KM
Keith M's updateReviewer Update
20 Dec 2023, 11:56Wow so i now get a call from another mondo agent advising me that she can see my application was approved but the consult made a mistake by entering wrong banking details and now my application got cancelled, please employee people who can do the correct job
KM
Keith M's update20 Dec 2023, 11:56
Reviewer Update
Wow so i now get a call from another mondo agent advising me that she can see my application was approved but the consult made a mistake by entering wrong banking details and now my application got cancelled, please employee people who can do the correct job
Mondo's replyOfficial
04 Jan 2024, 08:50 Hi Keith,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Your MTN application status update has been provided to you.
Due to the above your query will now be closed and should you require further assistance you can contact our customer care service.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Your MTN application status update has been provided to you.
Due to the above your query will now be closed and should you require further assistance you can contact our customer care service.
Regards,
The Mondo Team
Mondo's reply04 Jan 2024, 08:50
Official
Hi Keith,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Your MTN application status update has been provided to you.
Due to the above your query will now be closed and should you require further assistance you can contact our customer care service.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Your MTN application status update has been provided to you.
Due to the above your query will now be closed and should you require further assistance you can contact our customer care service.
Regards,
The Mondo Team