Pathetic service from Mondo /Vodacom

Received a Call from an agent to upgrade 3 of my contracts on the 12 Oct 2021. He advised that I will receive a blue tooth device on one of the contracts for the value of R1000 . When package arrived a few days later I immediately contacted the SP to inform them that the Blue tooth device was not included. Mind you , I had to call so many different departments before eventually getting through to the correct dept . I have been sending emails to both Mondo & Vodacom Customer Care since 19 Oct 2021 and my problem has still not been resolved . There was a agent that did call me stating that they will pay me R699-00 for the blue tooth device as this was the value & not R1000 . I forwarded them my banking particulars however to date no payment has been made . The agent who called me to do the upgrades also advised that he will cancel one of my wifi contracts that had expired - to date that has also not been done and I am still paying for this contract . To top it off , I find out today that he has also sold me contracts that was not agreed with telephonically . I am utterly frustrated right now as I have been a client with Vodacom for about 20 years and have never received such terrible service . I would like Mondo / Vodacom to go back to the call recordings and I would like these issues to be sorted out urgently . 1 . The Blue Tooth query 2. The Wifi cancellation 3 . The correct packages that I was promised