Pathetic service from Mondo

I signed up for a Telkom data deal with Mondo, realising that they are a third party. After their agent called me to finalize the deal and arrange for the delivery of the sim, it was finally delivered on 8 August 2019. The guide booklet states that the service would be activated within 24 to 48 hours. This period came and went. On the 10th I inquired though their web chat when will I have the sim activated. The reply was that they are having technical difficulties and apologized for the inconvenience. The service will be activated, I must just be patient. I will receive an activation sms advising me of my cell number. Today on 15 October I am still siting without a service. Their chat service gave the same excuse as last week about the technical difficulties. Their telephone agent promised to resolve this before close of business today. Mind you they knew once I confirmed my details that I signed up for the R99 per month 10GB package with Telkom! Even when they confirmed this they still told me they would give me the all-net data. Why then did they ask me which network I signed up for? I am beyond angry and frustrated. I have seen bad service but not at this level. Which service provider lets you wait eight days before you are activated? I will never use a third party service provider again. I have learned my lesson!!