MB
Mark B

1 reviews | Active since Mar 2012

04 Jun 2021, 10:05

Pathetic service

Mondo representatives misrepresent Vodacom by lying about a deal, when you agree to the deal, Mondo don't deliver and when you contact them they just say oh she gave the wrong deal, ****** the fact that you have been paying the new contract value but not receiving the agreed contracted value from them. They obviously dont understand that a verbal contract is a legal agreement?

0
Replies (9)
Mondo
Mondo's reply04 Jun 2021, 10:13
Official
Hi Mark,
 
Thank you for sharing your concerns with our team.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO122365
 
Many thanks, 
 
The Mondo Team 
Mondo
Mondo's reply09 Jun 2021, 16:59
Official
Hi Mark,  Kindly note that we haven’t received any feedback on a contact number from you.  Please urgently provide feedback. 
Regards,  Mondo Team  
Mondo
Mondo's reply10 Jun 2021, 10:06
Official
Hi Mark,  Kindly note that we haven’t received any feedback on a contact number from you.  Please note that your query will be closed.

You are welcome to call or email us should you require any further information.
Regards,  Mondo Team  
MB
Mark B's update10 Jun 2021, 10:34
Reviewer Update
Obviously we tried resolving this via your call centre first, so my wife has already cancelled the contract last week because your people advised that they can't honor the contract so we are going to Vodacom tomorrow to get a new contract as it's probably much better business practice to work with Vodacom themselves than via so called VAR companies.
I find it hugely annoying and poor business practice where a company that expects clients to honor contracts just fobs you aff whe they don't honor their own agreements with the customer, and thats why I wanted you mentioned in Hellopeter, just because your staffmember **** shouldn't excuse you from honoring the contract. If it was a genuine mistake of your agent, then you should also honor it or offer an equivalent, which you couldn't. If you are interested, the number for the data card is ***.
Mondo
Mondo's reply10 Jun 2021, 16:06
Official
Hi Mark,

Thank you for writing to us. 

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.

Our team has attempted contacting you on the number provided above with no success.

Please feel free to call or email us should you require any further assistance.

Regards,

The Mondo Team
MB
Mark B's update10 Jun 2021, 16:16
Reviewer Update
Obviously they had no success because its a data router number not connected to a phone - your offices have the number of my wife in whose name the contract is, and they have the history because they were the ones who told us to cancel the contract because they cant help - check her name in your records - Mrs Lesley Schaper.
Mondo
Mondo's reply10 Jun 2021, 16:26
Official
Hi Mark,

Our records show that the account holder was assisted by our consultant.

The query is resolved and will be closed.

The account holder is welcome to call or email us if she has any further queries.
Regards,

The Mondo Team
MB
Mark B's update10 Jun 2021, 16:31
Reviewer Update
haha - covering yourself on hellopeter - no - if you call answering a phone and saying we can't help you is assistance then knock yourselves out - bottom line is you couldn't help us cos of the fact that we were sold something that you couldn't deliver - am I right or wrong? So just completing a prog that she was assisted - it another lie sorry to say
Mondo
Mondo's reply10 Jun 2021, 16:34
Official
Hi Mark,

We really are sorry for the service the account holder received.

We do appreciate your feedback and trust that the account holder will email or call us should she require any further assistance.
Regards,

The Mondo Team