Pathetic service

I was called by Leanne who said she's calling on behalf of vodacom to offer me an upgrade as they are aware that I'm using an alcatel router given to me with my 50mb/s with a 1 terabyte cap.she said they will offer me a new contract with a new huawei router which works much better with a 100mb/s line and 2 terabyte cap for just R99 extra a month. Upon asking her several times what will happen to my current data contract as it's only a year old, she insisted it will get cancelled once I receive my new router and sim card. Luckily I called vodacom the next day and they said that what Leanne told me is not true and that I will be paying for both contracts. I managed to cancel the deal before receiving the new router and sim however they had to do a vetting and credit check and now my credit rating will go down. I contacted mondo and the consultant advised to send an email to customer care but that was a waste of time as I still have not received feedback.it also seems very difficult to get the call voice recording as they say I need to go into a vodacom store for them to only play it back for me.How can mondo hire people who blatantly lie?Is the sales consultant just going to get away with it?very ********* behavior from Leanne.