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MV
MINHAJBHAI V

1 reviews | Active since Jul 2018

01 Sept 2021, 13:57

Pathetic service

I have sent email to cancel my mtn sim card within 10 days of delivery but haven't received any response yet. I called them but they put me on hold 3 times and dropped the line. Now MTN has sent me invoice which is due today. My mtn number in question is ***.

I will also write to MTN also why they have outsourced their service to such *********** entity

0
Replies (20)
Mondo
Mondo's reply01 Sept 2021, 14:19
Official
Hi Minhajbhai,
 
Thank you for taking the time to write to us about your MTN cancellation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO134079
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply03 Sept 2021, 12:10
Official
Hi Minhajbhai,

Trust you are well.

Kindly note that your MTN cancellation is in progress.

Our team is working around the clock in order to complete your cancellation.

We do apologize for the delay.

Regards,
The Mondo Team
MV
MINHAJBHAI V's update06 Oct 2021, 07:42
Reviewer Update
I don't know what the Mondo and MTN are doing,

Its been more than a month now but nothing has done.

MTN debited my account twice already unnecessarily.

This is ******* and irritating service from Mondo and MTN

Kindly cancel my service and refund my money for both months.

If not done within 7 seven days, I will log complaint with ICASA.
Mondo
Mondo's reply06 Oct 2021, 08:42
Official
Good day,

Please note that your query has been escalated to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
MV
MINHAJBHAI V's update13 Oct 2021, 09:19
Reviewer Update
Hi,

Have you really escalated for urgent?

No update since 6th october even though you have escalated to urgent?

I dont get your urgent request time period and if urgent request time period is such long then what will be happening with none urgent request?

This is unacceptable and you have been debitting my account unnecessarily.

Kindly cancel the service and credit my account of those 2 debit orders before I reach ICASA for resolution.

Regards
Mondo
Mondo's reply13 Oct 2021, 16:46
Official
Hi Minhajbhai,

As discussed with Mondo, please note that your cancellation is in progress and we are awaiting feedback from MTN.

We will provide you will an update this Friday.

Regards,

The Mondo Team
MV
MINHAJBHAI V's update19 Oct 2021, 08:38
Reviewer Update
Hi,
Thanks for closing case number RCO132024 but case number RCO134079 is still not closed which was created on this hellopeter complaint.
I didn't receive any communication yet about refunds also.
Please assist,
Regards,
VORAJI MINHAJBHAI
Mondo
Mondo's reply19 Oct 2021, 15:46
Official
  Hi Minhajbhai,
  
  Trust you are well.
  
  Please note that your MTN cancellation has been done.
 
  Kindly note that a credit request has been sent to the MTN team.
  
  Your query has been resolved and will be closed.
  
  For further enquiries, you may contact our Customer Care Team.
  
  Regards,
  
  The Mondo Team
MV
MINHAJBHAI V's update19 Oct 2021, 15:51
Reviewer Update
Hi,

Dear Mondo,

RCO134079 is not canceled yet?

Thanks,

Regards,
Mondo
Mondo's reply19 Oct 2021, 16:42
Official
Good day,

As per the previous response, your MTN cancellation was done.

Regards,

The Mondo Team
MV
MINHAJBHAI V's update19 Oct 2021, 16:46
Reviewer Update
Hi Mondo Team,
Cancellation was done on RCO132024,
Please see my complaint again,
This complaint was about RCO134079 and Please cancel contact on this reference number,
Regards,

VORAJI MINHAJBHAI
Mondo
Mondo's reply20 Oct 2021, 16:56
Official
Good day,

Please note that the above case was cancelled and now closed.

Regards,

The Mondo Team
MV
MINHAJBHAI V's update20 Oct 2021, 22:02
Reviewer Update
Hi Mondo,

Please note that cancellation of *** was linked to RCO134079 and its still working.
I have only received confirmation of cancellation for ***.

Please assist 🙏 otherwise I will have to log a new review so your colleagues can assist me.

Regards,

VORAJI MINHAJBHAI
Mondo
Mondo's reply21 Oct 2021, 09:25
Official
Good day,

Please note that a follow up on cancellation has been sent to MTN.

Once we receive feedback, we will advise you.

Regards,

The Mondo Team
MV
MINHAJBHAI V's update03 Nov 2021, 09:16
Reviewer Update
Hi,

Both sims are cancelled now but instead of refunds they debited my account again for R883.

Please assist,

VORAJI MINHAJBHAI

MV
MINHAJBHAI V's update07 Dec 2021, 15:53
Reviewer Update
Hi,
How far is my refund?
I haven't received it yet,
Regards,
VORAJI MINHAJBHAI
Mondo
Mondo's reply09 Dec 2021, 14:08
Official
Good day,

Please note that the refund will reflect into your account at the end of next week.

We do apologize for the delay.

Regards,

The Mondo Team
MV
MINHAJBHAI V's update29 Dec 2021, 00:16
Reviewer Update
Hi,

Nothing so far,

How long is a week in your calendar?

I don't understand whats wrong with you guys?
MV
MINHAJBHAI V's update05 Jan 2022, 16:46
Reviewer Update
Hi Mondo,
Please don't irritate and
Please assist with refund,
Its been more than 4 months now,
This is extremely annoying and unacceptable
Mondo
Mondo's reply18 Jan 2022, 09:25
Official
Good day,

We do apologize for the delay.

Kindly note that we will notify you, once credit is passed.

Regards,

The Mondo Team