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KM
Keith M

1 reviews | Active since Aug 2018

18 Oct 2021, 14:47

Pathetic service

i am waiting for a call back regarding my approved application

everytime you call mondo they someone will call back which never happens

0
Replies (10)
Mondo
Mondo's reply18 Oct 2021, 14:53
Official

Hi Keith,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO144336
 
Regards,
 
The Mondo Team
KM
Keith M's update18 Oct 2021, 15:37
Reviewer Update
still waiting with no fone call
Mondo
Mondo's reply18 Oct 2021, 16:21
Official
Hi Keith,

Trust you are well.

Please note that upon viewing your application on the MTN system, the application reflects as declined.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team
KM
Keith M's update18 Oct 2021, 16:25
Reviewer Update
i got an sms frommtn saying that i should contact you guys because i am provisonally approved and i should contcat my agent to help wrap up my order
so how is that being declined

KM
Keith M's update18 Oct 2021, 16:26
Reviewer Update
you guys try calling me but my fone does not even rig for one second and your agents terminate the calls
KM
Keith M's update18 Oct 2021, 16:28
Reviewer Update
would you like a screen shot of the text message received from mtn
Mondo
Mondo's reply18 Oct 2021, 17:00
Official
Good day,

Please note that you will receive a call within tomorrow.

Regards,

The Mondo Team
KM
Keith M's update19 Oct 2021, 10:56
Reviewer Update
still waiting
KM
Keith M's update19 Oct 2021, 13:46
Reviewer Update
Hi Mondo

well where do i start

i have recived an email last night stating that mtn has got my order and they have lost some infomation along the way and that i should expect a call from MTN shortly

i then get a call around 12.30pm the agent states that she was from mondo on behalf of mtn
she confirmed that i have a spend limit of R300 left she then took down my details to perform a Credit check and advised that she will call back up until now there is no call back

MTN send me a text message that i have being provisionally approved for the deal i wanted but i need to pay an upfront fee of R0 and that i should speak to my agent to help me wrap up my order,,,,

im really dissapointed wth MONDO customer service being a new customer

Mondo
Mondo's reply19 Oct 2021, 15:13
Official
Good day,

Please note that the above query will be closed, as there is a new query which has been opened today.

Regards,

The Mondo Team