ES
Estelle S
1 reviews | Active since Sept 2021
05 Dec 2021, 14:06
Pathetic service
Contract with MTN was taken out but handled by Mondo and they stuffed up the request. I managed to get the contract cancelled as I complained on HelloPeter and that is the only way to get a response from them. The contract was apparently cancelled as I received an SMS to to confirm this but my email address was wrong so nothing has been confirmed in email / writing. Needless to say, they still deducted money of my account even after the contract was cancelled. Who is going to fix this and refund me??? Mondo has no idea what they are doing. It is a shame to have this bad service.
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Mondo's replyOfficial
06 Dec 2021, 09:21Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Kindly note that a refund request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO152864
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Kindly note that a refund request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO152864
Regards,
The Mondo Team
Mondo's reply06 Dec 2021, 09:21
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Kindly note that a refund request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO152864
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Kindly note that a refund request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO152864
Regards,
The Mondo Team