Pathetic Service by Mondo

My name is Thabiso Mojikelo, I received my device from Mondo delivered by DSV courier on the 6th September 2021. I then received an SMS right after delivery informing me that my device will be activated within 24hrs of delivery time. On the 8th September I realized that the device was still not activated and I contacted Mondo customer care via email but got automated reply, and I then called their customer care, was assisted Prince Ndlovu, who guaranteed me that my simcards will be activated late on Wednesday (8th September) as I was still within 24 hours. To this date the simcards have still not been activated and instead am being put on hold whenever I call them, even their WhatsApp number they keep on informing me that I should be patient and that I will be attended to the soonest of which am being fooled and taken for a ride here. They are so unprofessional and don't care about their clients, their service is pathetic. They over promise and under deliver, their conduct is definately against TCF principles and a violation of the Consumer protection Act.