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SM
Sibusiso M

1 reviews | Active since Jun 2019

07 Sept 2021, 08:32

Pathetic service

They responded to my complaint but further proved why their service is pathetic. We have been waiting for them to call since the 27th of August and once again we are being sent from pillar to post between them and telkom.

0
Replies (8)
Mondo
Mondo's reply07 Sept 2021, 08:40
Official
Hi Sibusiso,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO132258
 
Regards,
 
The Mondo Team
SM
Sibusiso M's update07 Sept 2021, 10:24
Reviewer Update
We already have a case number from your previous response. RCO132258
Mondo
Mondo's reply07 Sept 2021, 10:28
Official
Good day,

Please note that the above case number is allocated to your query.

Kindly note that we will be in contact with you regarding your Telkom query.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply09 Sept 2021, 09:51
Official
Good day,

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team
SM
Sibusiso M's update09 Sept 2021, 10:17
Reviewer Update
Kindly provide me with a call contact number and name of the person allocated to the query so we can make that call ourselves. Also, please advise if we use the reference allocated to the query when calling.
Mondo
Mondo's reply09 Sept 2021, 10:53
Official
Good day,

Please note that you may contact *** and request to speak to Nicole.

Regards,
The Mondo Team
Mondo
Mondo's reply10 Sept 2021, 11:34
Official
Good day,

Please note that the account holder has been contacted and regarding the dispute an investigation has been logged to have the sale call recording assessed.

Once we receive feedback, we will advise the account holder accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply10 Sept 2021, 13:03
Official
Hi Sibusiso,

Trust you are well.

Please note that feedback has been provided to the customer and the query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,
The Mondo Team