VG
Verosha G
1 reviews | Active since Jan 2022
06 Jan 2022, 08:49
Pathetic service
Hi
I am highly disappointed with the service I've been receiving from mondo
I app**** for a Huawei p smart device from mtn which was approved my banking details was given and I was told that I would receive my device in 10 days by courier please note I app**** for my phone on the 7 December till date I haven't received my order ,and now I get an email from mondo stating that my application was declined ,how the is that possible when it was approved by mtn ,and I was sent emails that there wasn't stock at the warehouse and I also made numerous calls to customer care which I was told that it was approved ,I can't believe the pathetic service I've received thus far for the last month
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Jan 2022, 09:01Hi Verosha,
Trust you are well.
Please note that your MTN application was cancelled due to a system error, therefore, we have escalated your details to the relevant department for urgent assistance.
We do apologize for the miscommunication and level of service which you have received.
Once we receive feedback regarding your application, we will advise you accordingly.
Case No: RCO166934
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application was cancelled due to a system error, therefore, we have escalated your details to the relevant department for urgent assistance.
We do apologize for the miscommunication and level of service which you have received.
Once we receive feedback regarding your application, we will advise you accordingly.
Case No: RCO166934
Regards,
The Mondo Team
Mondo's reply06 Jan 2022, 09:01
Official
Hi Verosha,
Trust you are well.
Please note that your MTN application was cancelled due to a system error, therefore, we have escalated your details to the relevant department for urgent assistance.
We do apologize for the miscommunication and level of service which you have received.
Once we receive feedback regarding your application, we will advise you accordingly.
Case No: RCO166934
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application was cancelled due to a system error, therefore, we have escalated your details to the relevant department for urgent assistance.
We do apologize for the miscommunication and level of service which you have received.
Once we receive feedback regarding your application, we will advise you accordingly.
Case No: RCO166934
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2022, 14:14Hi Verosha,
Trust you are well.
Please note that as per the sales team, you have been contacted, however, you are not interested in a sim only deal.
Therefore, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the sales team, you have been contacted, however, you are not interested in a sim only deal.
Therefore, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply14 Jan 2022, 14:14
Official
Hi Verosha,
Trust you are well.
Please note that as per the sales team, you have been contacted, however, you are not interested in a sim only deal.
Therefore, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per the sales team, you have been contacted, however, you are not interested in a sim only deal.
Therefore, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team