OY
Octavia Y
1 reviews | Active since Apr 2021
06 Feb 2023, 15:55
Pathetic Service
I'm so sick of this pathetic service. I've been trying to get my issue resolved for a whole week, I've spoken to countless people, from MTN, Mondo and their delivery company DSV and they keep bouncing me around like a clown.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
06 Feb 2023, 15:57Good day Octavia,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO335828
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO335828
Regards,
The Mondo Team
Mondo's reply06 Feb 2023, 15:57
Official
Good day Octavia,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO335828
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO335828
Regards,
The Mondo Team
Mondo's replyOfficial
08 Feb 2023, 10:41Hi Octavia,
Trust you are well.
We have found that DSV has set a delivery appointment for today.
Regards,
The Mondo Team
Trust you are well.
We have found that DSV has set a delivery appointment for today.
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 10:41
Official
Hi Octavia,
Trust you are well.
We have found that DSV has set a delivery appointment for today.
Regards,
The Mondo Team
Trust you are well.
We have found that DSV has set a delivery appointment for today.
Regards,
The Mondo Team
OY
Octavia Y's updateReviewer Update
08 Feb 2023, 11:02Yes, they have sorted out the issue and delivered it. Thank you
OY
Octavia Y's update08 Feb 2023, 11:02
Reviewer Update
Yes, they have sorted out the issue and delivered it. Thank you
Mondo's replyOfficial
08 Feb 2023, 14:02Hi Octavia,
That's great news.
Thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
That's great news.
Thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 14:02
Official
Hi Octavia,
That's great news.
Thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
That's great news.
Thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team