CS
CRAIG S
1 reviews | Active since Oct 2015
06 Jun 2023, 08:28
Pathetic Service
The service is terrible, think twice about contacting this company. Spoke to Emily, so unhelpful and always shifting the problems to other divisions. instead of owning the problem. My problem is not being resolved. I'm told no stock of the device, but Emily will not go the extra mile of giving any indication of a time frame. I'm told cancel the order and rather approach an MTN branch. I'll be ****ed.
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Replies (1)
Mondo's replyOfficial
06 Jun 2023, 08:46 Hi Craig,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405620.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405620.
Regards,
The Mondo Team
Mondo's reply06 Jun 2023, 08:46
Official
Hi Craig,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405620.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405620.
Regards,
The Mondo Team