TC
Theodore C
1 reviews | Active since May 2020
13 Sept 2021, 12:56
Pathetic Service
I has a huge issue with approved application no stock now without notice application is cancelled I app**** 17th August 2021. You did it even do .w thw courtesy to tell me I am not worthy of your assistance in my last call I was assured that application would not be canceled until stock is available
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
13 Sept 2021, 13:01Hi Theodore,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134851
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134851
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 13:01
Official
Hi Theodore,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134851
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134851
Regards,
The Mondo Team
Mondo's replyOfficial
13 Sept 2021, 16:25Hi Theodore,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that upon viewing your application on the MTN system, the application still reflects as Approved-Approved and not cancelled.
A follow up has been escalated to the relevant department for urgent assistance.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that upon viewing your application on the MTN system, the application still reflects as Approved-Approved and not cancelled.
A follow up has been escalated to the relevant department for urgent assistance.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 16:25
Official
Hi Theodore,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that upon viewing your application on the MTN system, the application still reflects as Approved-Approved and not cancelled.
A follow up has been escalated to the relevant department for urgent assistance.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Kindly note that upon viewing your application on the MTN system, the application still reflects as Approved-Approved and not cancelled.
A follow up has been escalated to the relevant department for urgent assistance.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team